1. Exception Queues User Guide
  2. Exception & Investigation Queues - Internal
  3. Repair Queue
  4. Repair Action

Repair Action

This action enables you to modify the payment details and submit for re-processing. On completion of repair action, transaction is re-processed, starting from initial validations.

Note:

You can modify only those erroneous data due to which, the payment is moved to repair queue.
  1. On screen, click Repair Action button present at the bottom.
  2. On selecting a record in the Repair Queue screen and on clicking Repair Action button, details pertaining to that Transaction reference are displayed.
  3. On Repair Action screen, specify the fields.
    For more information about the fields, refer to field description below:

    Table 3-1 Repair Action - Field Description

    Field Description
    Remarks Specify any remarks, if any against the field that is likely to be repaired. This is a mandatory field.
    Repaired Data
    • Current inputted data is listed in the Old Data field. By default the same is listed on Repaired Data field as well. You can edit & correct the Repaired Data & repair the payment.
    • If repaired new data is not proper, payment lands in the repair queue again.
    • For a cross border payment, landed in repair queue when receiver BIC is unable to resolve from address details present, new learned record is created in DtoA (PMDDAMNT) screen on repair.

Parent topic: Repair Queue