Process Exception Queue

In case of runtime errors or specific missing maintenances errors (which may not be critical for transaction generation), payment transactions are moved to Process Exception Queue:

Amount not within network limits
Maintenance missing during processing (Accounttemplate, Currency pair etc)
Customer account is blacklisted for network
Non-existent customer account

On Homepage, specify PQSPRQUE in the text box, and click next arrow.
Process Exception Queue screen is displayed.

Figure 3-8 Process Exception Queue

Description of "Figure 3-8 Process Exception Queue"
Search using one or more of the following parameters:
- Customer Number
- Transaction Branch
- Queue Reference Number
- File Reference Number
- Network Code
- Transfer Currency
- Source Reference Number
- Authorization Status
- Company ID
- Batch ID
- Banking Priority
- Network Type Code
Once you specified the parameters, click the Search button.
System displays the records that match the search criteria.

User can perform following actions:

Table 3-4 Process Exception Queue - Action

Actions	Functions
Retry	Retry a record. The record is released for further processing.
Cancel	For the details on, processes followed on canceling a payment, refer to section Cancellation from Exception Queues
Authorize	Cancel initiated by a user can be authorized by another user.
Delete	Allows the user who initiated the action, to delete the action before authorization.
View Queue Actions	Allows the user to view the action.
View Transaction	Allows you to view the transaction of the record.

Parent topic: Exception & Investigation Queues - Internal