1. Exception Queues User Guide
  2. Exception & Investigation Queues - Cross border / RTGS
  3. Inbound Claim Queue

Inbound Claim Queue

Any repair type validation failure is encountered while processing inbound claims, the claim is move to Inbound Charge Claim Queue. Refer Exception Queues User Manual for further details.

  1. On Homepage, specify PQSCLMQU in the text box, and click next arrow.
    Inbound Claim Queue screen is displayed.

    Figure 6-3 Inbound Claim Queue

    Description of Figure 6-3 follows
    Description of "Figure 6-3 Inbound Claim Queue"
  2. Search using one or more of the following parameters:
    • Queue Reference Number
    • Reference Number
    • Related Reference Number
    • Transaction Branch
    • Claim Amount
    • Claim Currency
    • Claim Status
    • Customer No
    • Sender BIC
    • Authorization Status
    • Claim Receive Date
    • Claim Reference Number
    • Network Type Code
    • Network Code
  3. Once you specified the parameters, click the Search button.
    System displays the records that match the search criteria.
  4. Double click a record after selecting a record to view the detailed screen.
  5. User can perform following actions:

Parent topic: Exception & Investigation Queues - Cross border / RTGS