1. Exception Queues User Guide
  2. Exception & Investigation Queues - External
  3. External Pricing Queue

External Pricing Queue

Transaction are moved to External Pricing Exception Queue on the below scenarios:
  • Response Timeout
  • Unable to handle the response
  1. On Homepage, specify PQSEXPRQ in the text box, and click next arrow.
    External Pricing Queue screen is displayed.

    Figure 4-7 External Pricing Queue

    Description of Figure 4-7 follows
    Description of "Figure 4-7 External Pricing Queue"
  2. Search using one or more of the following parameters:
    • Customer Number
    • Source Code
    • Queue Reference Number
    • Transaction Reference Number
    • Transaction Branch
    • Network Code
    • File Reference Number
    • Transfer Type
    • Authorization Status
    • Transaction Currency
    • Customer Service Model
    • Transaction Amount
    • Requested Date
    • Response Date
    • Source Reference Number
    • Company ID
    • Batch ID
    • Network Type Code
    • Customer Priority
  3. Once you specified the parameters, click the Search button.
    System displays the records that match the search criteria.
  4. Double click a record after selecting a record to view the detailed screen.
  5. User can perform following actions:

    Table 4-4 External Pricing Queue - Action

    Action Functions
    Cancel For the details on, processes followed on canceling a payment, refer to section Cancellation from Exception Queues.
    Resend

    This option allows you to resend a transaction present in the queue.

    You can select multiple record and initiate ‘Resend’ action.
    Delete Allows the user who initiated the action, to delete the action before authorization.
    Reject This action allows you to reject the unauthorized user action. For more details refer to Reject.
    View Queue Action System displays all queue activities performed for a transaction.
    View Transaction You can view the selected transaction details.
    Authorize Cancel/ Approve initiated by a user can be authorized by another user.

Parent topic: Exception & Investigation Queues - External