1. Exception Queues User Guide
  2. Exception & Investigation Queues - External
  3. External Account Check Queue

External Account Check Queue

The External Account Check (EAC) request sent from Payment system for credit entries of an account. This request includes information about account number, account currency, CIF ID and branch code. The external DDA system has to perform the following validations:

  • Existence of the account
  • Currency of the account specified is correct
  • Account belongs to the customer specified and the customer status
  • Account exists on the specified branch
  • Account is authorized, active & open
  • Account status
  • Credit is not restricted on the account
  1. On Homepage, specify PQSEACQU in the text box, and click next arrow.
    External Account Check Queue screen is displayed.

    Figure 4-5 External Account Check Queue

    Description of Figure 4-5 follows
    Description of "Figure 4-5 External Account Check Queue"
  2. Search using one or more of the following parameters:
    • Transaction Reference Number
    • File Reference Number
    • Queue Reference Number
    • Network Code
    • Payment Transaction Type
    • Transaction Branch
    • EAC Currency
    • EAC Amount
    • Customer Number
    • Current Status
    • Response Status
    • Requested Date
    • Response Date
    • EAC System Code
    • Authorization Status
    • Cross Border Contract Reference Number
    • Source Code
    • Activation Date
    • Customer Service Model
    • Maker ID
    • Checker ID
    • Error Code
    • Source Reference Number
    • Company ID
    • Batch ID
    • Process Type
    • Secondary External Status
    • Network Type Code
    • Creditor Account Number
    • System Action
    • Customer Priority
    • Accounting Included
  3. Once you specified the parameters, click the Search button.
    System displays the records that match the search criteria.
  4. User can perform following actions:

    Table 4-3 External Account Check Queue - Action

    Actions Functions
    Approve User can approve the payment. Transaction gets reprocessed.
    Resend
    • This option allows the submission of transaction for EAC again if the request is in Timed Out - 'T' status.
    • User can select multiple records and initiate, ‘Resend’ action.
    • Resend Action do not support authorizations.
    Cancel For the details on, processes followed on canceling a payment, refer to section Cancellation from Exception Queues.
    Retry

    User can initiate Retry action if the current EAC status of the EAC record is 'Rejected' and transaction cancellation is not done.

    The Retry action does not require authorization. The Queue Reference number remain same after Retry of a record in EAC queue.
    Carry Forward
    • User can manually move the transaction for processing on next working day. User can move forward the Activation Date manually through this screen.
    • If a record is released from a queue to proceed with the processing (approve action authorization) with a back date as activation date, system will move the activation date as current date and initiate the processing from initial validations.
    Authorize Cancel / Approve / Carry Forward initiated by a user can be authorized by another user.
    Delete Allows the user who initiated the action, to delete the action before authorization.
    View Queue Actions System displays all queue activities performed for the selected transaction.
    View Transaction User can view the selected transaction details.
    Reject This action allows user to reject the unauthorized user action. For more details refer to Reject.

Parent topic: Exception & Investigation Queues - External