1. Exception Queues User Guide
  2. Exception & Investigation Queues - Internal
  3. EU Payer Compliance Queue
  4. Reject

Reject

  1. This sub screen is launched if:
    • You have the required Role/User Level access right for the User Action ‘Authorizer’ or 'Verify'.
    • Queue authorization status is 'Unauthorized', and Queue Verification Status is 'Unauthorized'.
  2. Click Reject button present at the bottom to invoke this screen.
  3. Click OK, then below actions are performed:

    If the Reject action is by Authorizer (Authorization Status is Unauthorized):

    • Authorization Status is marked as 'Rejected'. Checker ID, Checker Date stamp is updated
    • Queue Action Log is updated with Authorization status as 'Rejected'. Checker ID, Checker Date stamp are updated for the Queue action
    • Queue status is set to 'Pending'
    • Repaired fields values are reset (No repaired information is stored)

    Note:

    'Verification Status' value is Blank.
    If the Reject action is by Verifier (Verification Status is Unauthorized):
    • Verification Status is marked as 'Rejected'. Verifier ID and Verification Date Stamp are updated
    • Queue Action Log is updated with Verification Status as 'Rejected'. Verifier ID and Verification Date Stamp are updated for the Queue action
    • Queue status is set to 'Pending'
    • Repaired fields values are reset (No repaired fields information is retained)

Parent topic: EU Payer Compliance Queue