1. Exception Queues User Guide
  2. Exception & Investigation Queues - Internal
  3. EU Payer Compliance Queue

EU Payer Compliance Queue

Exceptions arising out of the EU Payer Compliance checks, can be handled as part of the EU Payer Compliance Queue.

Payment moves to EU Payer Compliance Queue, if the Payment does not have the required information and is suspended based on the STP Action maintained at EU Payer Rule. You can repair the missing Payment Attributes and authorize it from the Queue so that the Payment can get into the STP flow again.

  1. On Homepage, specify PQSEUPQU in the text box, and click next arrow.
    EU Payer Compliance Queue screen is displayed.

    Figure 3-37 EU Payer Compliance Queue

    Description of Figure 3-37 follows
    Description of "Figure 3-37 EU Payer Compliance Queue"
  2. Search using one or more of the following parameters:
    • Customer No
    • Source Code
    • Queue Reference Number
    • Transaction Type
    • File Reference Number
    • Authorization Status
    • Network Code
    • Transaction Reference Number
    • Transfer Currency
    • Transfer Amount
    • Customer Service Model
    • Activation Date
    • Source Reference Number
    • Company ID
    • Banking Priority
    • Batch ID
    • Suspension Date
    • Verification Status
    • Network Type Code
  3. Once you specified the parameters, click the Search button.
    System displays the records that match the search criteria.
  4. Double click a record after selecting a record to view the detailed screen.
  5. The EU Payer Compliance Queue is standard Operations Queue, similar to any other Operations Queue like a Repair Queue or a Business Override Queue.
  6. The Queue Screen itself is a Summary Screen, available with the options of both Search & Actions. Any payment pending on the EU Payer Compliance Queue will be displayed on the Dashboards.
  7. In addition, the EU Payer Compliance Queue also shows the aging of the Payment based on the Deadline days, for receipt of information from the Payer PSP (Payee PSP, in the case of Collections). When a payment is suspended and moves to the EU Payer Compliance Queue. Suspension date is derived based on the Suspended Payments retention days maintained at EU Payer preferences. Beyond which payment is considered as aged.
    User can perform following actions:

Parent topic: Exception & Investigation Queues - Internal