1. Exception Queues User Guide
  2. Exception & Investigation Queues - Internal
  3. Business Override Queue

Business Override Queue

Payment transactions are logged in Business Override Queue if the exception encountered an overridable business exception as listed below:

  • Duplicate Payment
  • F23E is HOLD
  • F72 Validation failure
  1. On Homepage, specify PQSOVRQU in the text box, and click next arrow.
    Business Override Queue screen is displayed.

    Figure 3-6 Business Override Queue

    Description of Figure 3-6 follows
    Description of "Figure 3-6 Business Override Queue"
  2. Search using one or more of the following parameters:
    • Customer Number
    • Source Code
    • Transaction Branch
    • Queue Reference Number
    • Transaction Reference Number
    • Transaction Type
    • File Reference Number
    • Authorization Status
    • Network Code
    • Transaction Reference Number
    • Transfer Currency
    • Transfer Amount
    • Customer Service Model
    • Current Status
    • Cross Border Contract Reference Number
    • Activation Date
    • Repair Reason
    • Error Code
    • Process Type
    • Banking Priority
    • Maker ID
    • Batch ID
    • Source Reference Number
    • Network Type Code
    • Customer Priority
  3. Once you specified the parameters, click the Search button.
    System displays the records that match the search criteria.
  4. User can perform following actions:

    Table 3-3 Business Override Queue - Action

    Actions Functions
    Approve Approve a payment with overrides. The payment is released for further processing.
    Cancel For the details on, processes followed on canceling a payment, refer to Section Cancellation from Exception Queues.
    Authorize Approve/Cancel operation initiated by a user can be authorized by another user.
    Carry Forward
    • You can manually move the transaction for processing on next working day. You can move forward the Activation Date manually through this screen.
    • If a record is released from a queue to proceed with the processing (approve action authorization) with a back date as activation date, system will move the activation date as current date and initiate the processing from initial validations.
    Delete This action allows the user, who initiated the action to delete the action before authorization.
    View Queue Actions This action displays all queue activities performed for the selected transaction.
    View Transaction You can view the selected transaction details.

Parent topic: Exception & Investigation Queues - Internal