1. Troubleshooting Guide
  2. Troubleshooting Application Workflows
  3. Transaction data verification

Transaction data verification

This topic provides information about the transaction data verification.

Follow the best practices mentioned below to avoid getting any errors:
  • In the IN request and OUT response, verify that all the field data is going to service side.
  • If there is any error related to SMS, check for the availability of SMS entries.
  • Validate the endpoints and data.
  • Validate the request headers passed during the API call.
  • Verify that the data entered in the screen is accurate.

Apply Now is Failing in Product Catalogue

If Apply Now in Product Catalogue is failing, troubleshoot using the below points:
  • Check if conductor war and plato-orch-service war is deployed in WebLogic.
  • Check whether PLATO-O and PLATO-ORCH-SERVICE is registered in Eureka.
    Plato

  • Check whether the INITIATION workflow DSL is imported.
    • Front-End Menu: Tasks  Business Process Maintenance  Search for INITIATION workflow
  • Check whether obremo-rpm-projection-services is up and running as this service is required during INITIATION(Apply Now).
  • Check whether Sequence Generator service is up and running.
    Plato

Note:

Refer Preliminary Check for UI topic to see if any API call is failing

Parent topic: Troubleshooting Application Workflows