1. Troubleshooting Guide
  2. Troubleshooting Application Workflows
  3. Party Module Integration Troubleshooting

3.3 Party Module Integration Troubleshooting

This topic describes the possible issues that may occur in Party Module integration.

The possible issues and causes are described in the following subsections:

Parent topic: Troubleshooting Application Workflows

3.3 Existing Customer Details Fetch is failing

This topic describes the systematic instructions to fetch the existing customer details.

If in Customer Information data-segment, the existing customer details is not fetching, follow the below steps:

Note:

Refer to Preliminary Check for UI to see if any Party API is failing.
  1. Check Oracle Banking Routing Hub Audit Request to see if any Oracle Banking Routing Hub calls to Party Module has failed.
    1. On Home screen, click Core Maintenance. Under Core Maintenance, click Routing.
    2. Under Routing, click Service Consumers. Under Service Consumers, Click RPM_ORIGINATION.
    3. Under RPM_ORIGINATION, click Consumer Services. Under Consumer Services, click OBPY_GET_EXISTING_PARTY

      Note:

      If you do not find any Oracle Banking Routing Hub configuration named OBPY_GET_EXISTING_PARTY, that means, the Oracle Banking Routing Hub configurations are not fully imported. Import the Oracle Banking Routing Hub configuration available in the source folder.
  2. From the Actions, click on Request Audit.

    Figure 3-9 Service Consumers


    This figure displays the Service Consumers

  3. Check the latest getPartyDetails Oracle Banking Routing Hub call.
  4. Click on the Request ID and check the Provider Response to check for any errors.

    Figure 3-10 Request Audit


    This figure displays the Request Audit

    Figure 3-11 Request Audit Details


    This figure displays the Request Audit Details

3.3 Customer Information Data-segment Drop-downs not Fetching

This topic describes the systematic instructions to fetch the existing customer details.

If in Customer Information data-segment, the existing customer details is not fetching, follow the below steps:

Note:

Refer to Preliminary Check for UI to see if any Party API is failing.
  1. Check Oracle Banking Routing Hub Audit Request to see if any Oracle Banking Routing Hub calls to Party Module has failed.
    1. On Home screen, click Core Maintenance. Under Core Maintenance, click Routing.
    2. Under Routing, click Service Consumers. Under Service Consumers, Click RPM_ORIGINATION.
    3. Under RPM_ORIGINATION, click Consumer Services. Under Consumer Services, click OBPY_GET_EXISTING_PARTY

      Note:

      If you do not find any Oracle Banking Routing Hub configuration named OBPY_GET_EXISTING_PARTY, that means, the Oracle Banking Routing Hub configurations are not fully imported. Import the Oracle Banking Routing Hub configuration available in the source folder.
  2. From the Actions, click on Request Audit.
  3. Check the latest getPartyMaintenance Oracle Banking Routing Hub call.
  4. Click on the Request ID and check the Provider Response to check for any errors.