This topic provides the systematic instructions to make payment against the promise.

Promise to pay option is available if a delinquent customer is unable to make the payment immediately or plans to send the payment later. In such situations he/she can make the payment at a promised future date.

To make payment:

1. The notification of the delinquency of a specific account will be displayed on channel with following details.

   Figure 3-24 Make Payment

   
   

   
   Description of "Figure 3-24 Make Payment"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 3-11 Make Payment - Field Description

   Field Name	Description
   Borrower Name	Name of the borrower who has taken the loan.
   Outstanding Since	The date from which the installments have not been paid for the loan account.
   Loan Account	The loan account for which promise to made. The account number will be masked as per account number masking configurations.
   Overdue Amount	The overdue amount is a promise amount made against the loan account.
   Phone No	The phone number of the borrower.
   Select Promise Date	The future date on which you promise to repay the due amount pending for the loan account. The date format should be in MM-DD-YYYY.

2. Type the Select Promise Date or select the future date on which you wish to pay the due amount pending for the loan account, and press Enter.
   The success message of receive confirmation from the borrower.
3. Tap Confirm to proceed.
   The success message of promise to pay creation appears.