This topic provides the systematic instructions to user for initiating a dispute for any unauthorized transaction.

Disputes can be raised for the following reasons:

• Fraudulent Transaction
• Duplicate Transaction
• Incorrect Amount Charged
• Goods or Services not received
• Refund Not Processed
• Cancelled Transaction
• Paid by Other Means
• Processing Error
• Other

To request for a Credit Card PIN:

1. Perform anyone of the following navigation to access the Transaction screen.
   • From the Dashboard, click Toggle menu, then click Menu, and then click Cards .

     Under Cards , click Credit Cards , click on the Manage link. From the Manage My Card, click Security tab, then click on the Raise Dispute.

   • From the Search bar, type Credit Cards – Manage My Card and press Enter, and then click Security tab, then click Security tab, then click on the Raise Dispute

   Transactions screen appears.

2. From the Card Number list, select the credit card for which you wish to raise request.
3. Click on the Raise Dispute card.
   The Transactions screen appears.

   The system prompts the you to select the transaction for which you wish to raise a dispute.

   Figure 4-6 Raise Dispute- Select Transaction

   
   

   
   Description of "Figure 4-6 Raise Dispute- Select Transaction"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 4-6 Raise Dispute- Select Transaction - Field Description

   Field Name	Description
   Merchant Photo	Displays the merchant’s logo, if uploaded, against merchant name.
   Merchant Name	Displays the name of the merchant.
   Date & Time of Transaction	Displays the date and time on which the transaction took place.
   Transaction Reference Number	Displays the transaction reference number.
   Amount	The transaction amount along with the currency.

4. Click on the transaction for which you wish to raise a dispute.
   The Raise Dispute screen appears.

   Figure 4-7 Raise Dispute

   
   

   
   Description of "Figure 4-7 Raise Dispute"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 4-7 Raise Dispute - Field Description

   Field Name	Description
   Merchant Name	Displays the name of the merchant.
   Amount	The transaction amount along with the currency.
   Date & Time of Transaction	Displays the date and time on which the transaction took place.
   Reason	Specify the reason for which the you wish to raise the dispute for the selected transaction. The options are: Fraudulent Transaction Duplicate Transaction Incorrect Amount Charged Goods or Services not received Refund Not Processed Cancelled Transaction Paid by Other Means Processing Error Other
   Additional Comment	The additional feedback regarding the reason for raising the dispute on the transaction

5. From the Reason drop-down list, select the appropriate reason for raising the dispute against the transaction.
6. In the Additional Comment field, enter the additional feedback regarding the reason for raising the dispute on the transaction.
7. Perform one of the following actions:
   • Click Submit.

     The Confirmation popup appears.

   • Click Cancel to cancel the transaction.
8. Perform one of the following actions from the Confirmation popup:
   • Click Yes to proceed.

     The success message appears, along with the transaction reference number.

   • Click No to cancel the transaction.
9. Perform one of the following actions:
   • Click Transaction Details to view the details of the transaction.
   • Click Card Details to view the card details.
   • Click on the View Credit Cards link to visit Cards summary page.
   • Click on the Go To Dashboard link to navigate back to dashboard page.