This topic provides the systematic instructions to user to view details of all their inactive credit cards, including those that have been cancelled, blocked, or deactivated.

All cards that have been cancelled, blocked or deactivated are displayed on the Inactive Cards page. Users should be able to track all cards that are inactive so as to identify if any action needs to be taken regarding the status of these cards.

The following actions can be taken on cards that are inactive:

• Blocked Cards – The user can pay the outstanding amount due.
• Deactivated Cards – The user can raise a request to activate the card and also pay any outstanding amount due on the card.
• Cancelled Cards – No action can be taken on these cards.
• Raise Dispute
• Activate Card

Once a card has been activated, it will no longer be displayed under inactive cards and will be available on the credit cards dashboard under the section listing down all the active credit cards.

The details of cancelled cards will not be displayed. Instead, the user can only view the summary of any cards that have been cancelled.

The credit card details screen displays key information related to a credit card across multiple widgets, such as:

• Relationship Credit Card: Allows actions to be performed on the card.
• Card Details: Provides detailed information about the card itself.
• EMI Tab: Provides details on equated monthly installments.
• Pre-qualified Offer: Displays personalized offers for the user.
• Spend Analysis: Offers insights into the user's spending patterns.
• Manage Cards: Allows to perform card related transaction
• Statement History: Displays the debit and credit entries along with each transaction amount and reference details
• Rewards: Displays the rewards accumulated on the credit card.
• Upgrade Your Card Now: existing credit card upgraded to avail better benefits and facilities

This option also displays the Total Outstanding amount and the Available Limit on the card, along with a link to download the statement. The user can select the desired relationship card from a drop-down list located in the header, and the application will then display the corresponding details for that card.

To view inactive credit card details:

1. Perform anyone of the following navigation to access the Credit Card screen.
   • From the Dashboard, click Toggle menu, then click Menu, and then click Cards .

     Under Cards , click Credit Cards , and then from the Credit Card List, then click on the inactive credit card.

   • From the Search bar, type Credit Cards – Cards Details and press Enter.
   • On the Dashboard, click Overview widget, then click Credit Cards card, and then click on the Credit Card and then from the Credit Card List, then click on the inactive credit card.
2. Click on the Inactive/ Closed credit card whose details to be viewed.
   The details of the selected credit card appear on the Credit Card screen.

   Figure 8-1 Inactive Card Details

   
   

   
   Description of "Figure 8-1 Inactive Card Details "

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 8-1 Field Description

   Field Name	Description
   Credit Card Number	Select a credit card to view details of the same.
   Card Details
   Card Status	Displays the current status of the card. The possible values are: Inactive Blocked Suspended
   Card Type	Displays the card type as primary card or Add-on card.
   Name of Bank	Displays the name of the bank that has issued the card.
   Card Product	Displays the credit card product name.
   Card Number	Displays the credit card number in masked format.
   Expires On	Displays the date on which card will expired shown in MMMDD,YYYY format.
   CVV	Displays the CVV number in encrypted form on the card. Click on the link to unhide the CVV number. The Card Verification Value number (CVV) is the 3 digit number printed on the reverse of most credit cards.
   Card Holder Name	Displays the card holders name as embossed on the card.
   Actions	Displays the card related actions based on the card status. Following are the card related actions can be performed based on the card status: Manage CVV Activate Note: On clicking each option, the user is re-directed to the respective screen.
   Current Outstanding Amount	Displays the total current outstanding amount due on credit card.
   Total Outstanding	Displays the total current outstanding amount to be paid.
   Available Limit	Displays the total cash or credit limit available on the user's card.
   Download Statement	Click on the link to download the statement in password protected pdf format.
   Available Credit Limit	The available credit limit on the user's card.

   Perform one of the following actions:

   • Click Pay Now to make payments towards his credit card. Refer Card Payment section.
   • Click on the Manage Card card to perform card related transaction. Refer Manage My Card section.
   • Click on the Statement History card to view /download the pre-generated statements for the selected period. Refer Pre-Generated Statement section.
   • Click on Rewards cardto view the rewards accumulated on the credit card. Refer My Rewards section.
   • Click on Pre-qualified offer card to apply for the offer.
   • Click on Upgrade your credit card widget to upgrade the credit card. OR Click on the Activate option to activate the card from the More Actions menu. For more information refer Activate Card section.
   • Click on the Cancel Card option under Manage My Card to cancel card. For more information refer Cancel Card section.
   • Click on the Raise Dispute option under Manage My Card to raise dispute against the transaction the card. For more information refer Raise Dispute section.
   • Click on the Nickname tab under Manage My Card to add or update the nickname of the card. For more information refer Card Nickname section.

     Note:

     The actions available on inactive cards are:

     1. Inactive Card

        Primary Card: Card Details, Transactions, Block/Cancel card/ Replace card Add On card: Card Details, Transactions, Block/Cancel card/ Replace card

     2. Hot listed Cards

        Primary Card: Card Details, Transactions Add On card: Card Details

     3. Cancelled Cards

        Primary Card: Card Details, Transactions Add On card: Card Details