19 FAQ

  1. As a Retail User, what are the CASA accounts that I can view online?

    The Retail User will have online access to all his accounts – whether conventional or Islamic, that he holds with the bank.

  2. Can the user access Islamic CASA account details 24/7 on the online platform?

    Yes, the user can access account details 24/7, except at times of system downtime or transaction blackout.

  3. Who all can view a nickname that a user has set?

    Only you can view the nickname that you have set.

  4. Can a user apply for new debit card online, only at the time of account opening?

    The user can apply for a debit card online, whether it is his first card or his existing card is expired or lost, at the time of account opening or later.

  5. Can I have multiple debit cards linked to a CASA account?

    This is dependent of the features of the specific Islamic CASA. Generally, in joint accounts, both the primary account holder as well as the joint holder are provided a debit card each.

  6. If a lost debit card is found and restored to the cardholder, can it be reactivated?

    No, for security purposes, once a card has been hotlisted, it cannot be re-activated. You can make a request for a new debit card. If the card was blocked, it can be unblocked online.

  7. Can the user find exchange rate between all currency pairs?

    The user can find exchange rate between currency pairs, provided that they are available for selection, and the currency pair is maintained in the Host and exchange rate is available for it.