1.3 Troubleshoot Abrupt Exit from Installer

This topic explains systematic instructions to troubleshoot abrupt exits from the installation process (Windows only).

In case for some reason, the Oracle Banking Installer hangs and you are not able to proceed further, you may need to exit the Installer and restart the process. If you exit the Installer when it is hung, the application will be closed but the process will still be running in the background. In case of abrupt exits, you need to manually end the process running in the background.
  1. Exit the Oracle Installer.
  2. Open Task Manager.
    The Windows Task Manager window displays.

    Figure 1-2 Windows Task Manager - Processes tab


    Description of Figure 1-2 follows
    Description of "Figure 1-2 Windows Task Manager - Processes tab"

  3. On the Windows Task Manager window, under Processes tab, locate the javaw.exe process.
  4. Right-click the javaw.exe process, and click End Process.
    The Task Manager Warning pop-up window displays with a warning message.

    Figure 1-3 Task Manager Warning message


    Description of Figure 1-3 follows
    Description of "Figure 1-3 Task Manager Warning message"

  5. Click Yes to accept the message.
    This will end all the processes initiated by Oracle Banking Installer. This action will also delete the log files or the Destination Directory files which the Oracle Banking Installer has accessed earlier.

    Note:

    Delete the file chk.flg from the Installer source directory before restarting the Installer.

Parent topic: Troubleshooting