1.2 Task Prioritization

This topic describes the systematic instructions to prioritize the assigned task to the collection agent.

Effective task prioritization is critical to maximizing collection rates and maintaining compliance in debt collection. Since collectors manage multiple accounts across various delinquency stages, prioritization ensures that high-risk or high-value cases receive timely attention.

The key features of this functionality are:
  • Ability to configure the prioritization order for each user group.
  • View tasks on Task Summary dashboard in prioritized order as defined for the logged in user’s user group.