This topic explains functional features that are enhanced or added in this release.

Oracle Banking Collections is designed to assist financial institutions with managing the repayment of their consumer outstanding or past due debts. The solution helps in accurate tracking and monitoring of delinquent accounts with high standards of efficiency.

The key features developed as part of Oracle Banking Collections 14.8.1.0.0 release are:

• Transaction Approval
  This topic describes the systematic instructions to Approval Process.
• Task Prioritization
  This topic describes the systematic instructions to prioritize the assigned task to the collection agent.
• Loan Overdue Payment
  This topic describes the systematic instructions to initiate loan overdue repayment.
• Manual Fee Reversal
  This topic describes the systematic instructions to reverse a fee manually.
• Enhanced Escalation Process
  This topic explains Feature Enhancements that are enhanced or added in this release as part of the escalation process.
• Enhanced Case Summary Account Widget
  This topic explains Feature Enhancements that are enhanced or added in this release in the Case Summary Screen.
• Enhanced Task Summary
  This topic explains Feature Enhancements that are enhanced or added in this release in the Task Summary Screen.
• Data Export from Task Summary
  This topic describes the systematic instructions to export data from Task Summary screen.
• Non-Delinquent Account Indicator
  This topic describes the systematic instructions to display non delinquent account indicator in Case Summary screen.
• Generative AI based Call Summarization
  This topic describes the systematic instructions to summarize the call transcript using generative AI.
• Generative AI based FDCPA Compliance Check
  This topic describes the systematic instructions to check the call transcript for compliance against FDCPA using generative AI.