1.3 Agent User Interface

Field collectors can access a detailed web-based interface provided by Oracle Banking Collections on their hand held devices while on the move. Through the agent user interface, field collectors can carry out the following operations:

  • View all collection tasks assigned to them through the agent task summary screen.
  • View individual account information from the task summary screen.
  • View customer/party specific correspondence details from the task summary screen.
  • Capture a simple promise.
  • Capture action results, update task status along with notes.