12.1.1 Creating a Promise Type

For creating a promise type, you need to specify details, such as code, description, and grace days.
To create a promise type:
  1. From the main menu, navigate to Collections and then click Maintenance.
  2. From the Maintenance menu, click Promise Type and then click Create Promise Type.
    The Create Promise Type page appears.
  3. In the Code field, enter a unique identification code for the promise type.
  4. In the Description field, enter a description of the promise type.
  5. In the Grace Days field, enter the number of grace days allowed to the customer for making payment against the promise type.
  6. In the Threshold (%) field, enter the threshold limit in percentage for the promise type.
  7. In the Alert Configuration tab, select the promise type event from the Event list.
  8. If you have selected Reminder option in the Event field, enter the number of days after which reminder should be sent to the customer in the Reminder Days field.
  9. From the Recipient Type list, enter the recipient type to which the alert is to be sent.
  10. From the Communication Mode list, select the mode of communication for sending the alert.
  11. From the Template/Rule list, select the appropriate option.
    1. In the adjacent field, click search and select the required template or rule.
  12. Click Additional Validation tab and configure rules for promise type.
  13. Click Save.
Once the promise type is created, you can view the same using the View Promise Type page. Upon creation, the authorization status of the promise type is Unauthorized and the record status is Open. After a promise type is created, it must be authorized to be effective in the system.

Parent topic: Create Promise Type