12.1 Create Promise Type

The Create Promise Type page facilitates you to create a promise type. You can create promise types with different configurations that will be used to create promise to pay for various segments. A promise to pay is made by the customer to pay the amount due on the delinquent account.

While creating a promise type, you can select the segments to which the promise type will be applicable. You can set the grace days and threshold limit for the promise type. You can also configure any additional validations for the promise type.

You can configure alerts for various events and the templates for sending the alerts.

Table 12-1 Field Description: Create Promise Type

Field Name Description
Basic Details This section is used to provide basic information of the promise type.
Code Indicates the unique identification code of the promise type.
Description Indicates the description of the promise type.
Segment Indicates the segment to which the promise type is associated.

You can select multiple segments. If you do not select any segment, the promise type is applicable for all segments by default.
Grace Days Indicates the number of grace days allowed to the customer for payment of the promised amount against the promise to pay. It is the additional number of days allowed to make payment if the customer fails to pay on the promised date.
Threshold (%) Indicates the threshold limit in percentage of the promised amount.

Note: The limit should not be greater than 100%.

Alert Configuration This tab is used to set configurations for sending alerts to the customer.
Event Indicates the event for which you want to configure alert.
The options are:
  • Reminder
  • PTP Capture
  • PTP Kept
  • PTP Broken

Note: If you are configuring multiple communication modes for an event type, ensure that each event type and communication mode combination is unique. However, this is not applicable if you select event type as Reminder.
Reminder Days Indicates the number of days prior to the promised date of payment when the reminder should be sent to the customer.

Note: This field is enabled only if you select Reminder option in the Event field.

Recipient Type Indicates the recipient type to which the alert is to be sent.
The options are:
  • Primary
  • Financial Owners
  • All
Communication Mode Indicates the mode of communication for sending the alert.
The options are:
  • Email
  • SMS
  • Letter
Template/Rule Indicates the template in which the alert will be sent using the communication mode.
The options are:
  • Template: Select this option if you want to select a template.
  • Rule: Select this option if you want to select a rule based on which the template will be selected by the system.

Based on the option selected, you need to select template or rule in the adjacent field.
Additional Validation This tab is used to configure rules for additional validations for the promise type. For more information on how to configure rules, see Oracle Banking Common Core User Guide.

This section consists of the following topic:

Parent topic: Promise Type