This topic describes the systematic instructions to release the amount tracked against the receivables due. This increases the available balance in the account since the amount is released, and customers can utilize the amount for other priority transactions.

1. On the Homepage, from Account Services, under Track Receivables, click Release Track Receivable, or specify the Release Track Receivable in the Search icon bar.
   Release Track Receivable screen is displayed.

   Figure 14-1 Release Track Receivable

   
   Description of "Figure 14-1 Release Track Receivable"

2. On Release Track Receivable screen, specify the fields.
   Release Track Receivable details for account is displayed.

   Note:

   The system displays the message Track receivable not available for the account if no record is available for a selected account for release.

   Figure 14-2 Release Track Receivable for Active Account

   
   Description of "Figure 14-2 Release Track Receivable for Active Account"

   For more information on fields, refer to the field description table.

   Table 14-1 Release Track Receivable - Field Description

   Field	Description
   Search by	Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
   Receivable Due	The system displays the total receivable due against the account.
   Receivable Available	The system displays the total amount tracked to settle the receivable due amount.
   Releasing Amount	The system displays the total amount selected for release. When the user selects the record for release, the system updates the releasing amount.
   Release All	Users can enable the Release All toggle button to select all records for release track receivable and vice versa.
   Booking Date	The system displays the date on which the track receivable record is created.
   Reference Number	The system displays the contract reference number of the track receivable record.
   Product	The system displays the Product description of the track receivable record.
   Component	The system displays the component code of the track receivable record.
   Receivable Due	The system display the receivable due amount for the component.
   Receivable Available	The system displays the amount which is tracked against the receivable due.
   Release	Users can enable the toggle button to select the record for release track receivable.

3. Click the Submit button to submit the record for release.

   Note:

   On submitting, the system validates whether the user selected any record for release; else, the system displays the error message Record not selected for release.