This topic describes the systematic instructions about Card Status Change.

1. On the Homepage, from Account Services, under Debit Card, click Card Status Change, or specify the Card Status Change in the Search icon bar.
   Card Status Changescreen is displayed.

   Figure 11-1 Card Status Change

   
   Description of "Figure 11-1 Card Status Change"
2. On Card Status Change screen, specify the fields.
   For more information on fields, refer to the field description table.

   Table 11-1 Card Status Change - Field Description

   Field	Description
   Search by	Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
   Card Number	Enter the Card Number or click the search icon to view the Card Number pop-up window. By default, this window lists all the Card Numbers linked to the Account Number. You can search for a specific Card Number by providing Card Number, Name on the Card, or Card Type and click on the Fetch button.
   Name on the Card	The system defaults this field, based on the Card Number.
   Card Type	The system defaults this field based on the Card Number.
   Expiry Date	Expiry Date of the Card is defaulted based on the Card Number.
   Card Status	Select the Card status from the drop-down list. Users can Block or Activate the Card by selecting the appropriate value in the drop-down list.
   Reason for change	Specify the reason for change.