Preface

Purpose

This guide helps users with the issues in the application. It describes various methods to troubleshoot the issues.

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Audience

This guide is intended for the implementation teams.

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Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customer access to and use of Oracle support services will be pursuant to the terms and conditions specified in their Oracle order for the applicable services.

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Critical Patches

Oracle advises customers to get all their security vulnerability information from the Oracle Critical Patch Update Advisory, which is available at Critical Patches, Security Alerts and Bulletins Critical Patches, Security Alerts and Bulletins. All critical patches should be applied in a timely manner to ensure effective security, as strongly recommended by Oracle Software Security Assurance Oracle Software Security Assurance.

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Diversity and Inclusion

Oracle is fully committed to diversity and inclusion. Oracle respects and values having a diverse workforce that increases thought leadership and innovation. As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation. We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve. Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.

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Conventions

The following text conventions are used in this document:

Convention	Meaning
boldface	Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic	Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
`monospace`	Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.

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Related Resources

For more information, see these Oracle resources:

Getting Started User Guide
Oracle Banking Microservices Platform Foundation User Guide
Oracle Banking Common Core User Guide
Routing Hub Configuration User Guide
Oracle Banking Security Management System User Guide
Teller User Guide
Retail 360 User Guide
Retail Onboarding User Guide
Corporate 360 User Guide
Corporate Onboarding User Guide
Small and Medium Business 360 User Guide
Small and Medium Business Onboarding User Guide
Small and Medium Enterprise 360 User Guide
Small and Medium Enterprise Onboarding User Guide
Servicing Configurations User Guide
Current Account and Savings Account User Guide
Loan Service User Guide
Deposit Services User Guide
Observability User Guide

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Acronyms and Abbreviations

The following acronyms and abbreviations are used in this guide:

Table - Acronyms and Abbreviations

Acronyms	Definition
API	Application Programming Interface
CMC	Common Core
ELK	Elasticsearch Logstash Kibana
HTTP	Hypertext Transfer Protocol
LDAP	Lightweight Directory Access Protocol
MOC	Mid-office Common Core
SMS	Security Management System
SSL	Secure Sockets Layer
UI	User Interface
URL	Uniform Resource Locator
VPN	Virtual Private Network

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Screenshot Disclaimer

Personal information used in the interface or documents is dummy and does not exist in the real world. It is only for reference purposes.

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Prerequisites for End Users

The prerequisites are as follows:

Basic understanding of the Eventing platform.
Basic understanding of application log analysis using tools.
Basic understanding of DB changes.

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General Prevention

Do not make any changes to Flyway scripts manually.

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Best Practices

The best practices are as follows:

It is ideal to have ELK stack installed on a separate VM outside the product VMs to ensure the flow of logs in case of app crashes.
Log levels can be adjusted to INFO and above to enable relevant logs to flow in.

Parent topic: Preface