1. Teller User Guide
  2. Overview of Oracle Banking Branch
  3. Salient Features
  4. About Oracle Digital Assistant

1.4.2 About Oracle Digital Assistant

The Oracle Digital Assistant (ODA) helps the Teller to reduce the time taken to access the transaction screens through automatic text/voice processing.

The ODA can be enabled by navigating to the user menu and selecting Virtual Assistant option.

Figure 1-12 Virtual Assistant


Description of Figure 1-12 follows
Description of "Figure 1-12 Virtual Assistant"

The virtual assistant supports the following use cases:

Table 1-11 ODA Use Cases

Use Case Description

Teller can either type/say, Cash Withdrawal Account Number, Do Cash Withdrawal Account Number in ODA Chatbot.

Based on the input provided, the Cash Withdrawal screen will be opened automatically with the specified account number. For example, refer to Figure 1-13.

Note:

Teller needs to type/say the specific account number while giving the input text/voice.

Teller can either type/say, Cash Deposit Account Number, Do Cash Deposit Account Number in ODA Chatbot.

Based on the input provided, the Cash Deposit screen will be opened with the specified account number. For example, refer to Figure 1-13.

Teller can type/say the name of the operation like Open Teller Batch or Open My Batch.

If the Teller batch is closed, then it will open the teller batch. In case the Teller batch is already open, a response message (Teller batch already open) will be displayed. For example, refer to Figure 1-14.

Teller can type/say the name of the operation like Check Batch Status, What is my Batch Status, or Check Batch.

Based on the input, the following conditions apply:

  • If the Teller batch is open, the ODA will show the message Your Teller Batch is Open.

  • If the Teller batch is closed, the ODA will show the message Your Teller Batch is Closed and prompts Do you want to open your Batch with the options (Yes – select to open the Teller batch or No – select if it is not required to open the Teller batch).

    For example, refer to Figure 1-15

Figure 1-13 Use Case to launch Cash Deposit with Account Number


Description of Figure 1-13 follows
Description of "Figure 1-13 Use Case to launch Cash Deposit with Account Number"

Figure 1-14 Use Case to initiate Open Teller Batch


Description of Figure 1-14 follows
Description of "Figure 1-14 Use Case to initiate Open Teller Batch"

Figure 1-15 Use Case to Check Batch Status


Description of Figure 1-15 follows
Description of "Figure 1-15 Use Case to Check Batch Status"

ODA Voice Submit

Facilitate tellers in completing transactions solely through voice interactions. This speeds up the execution of common transactions, enhances the teller experience, and improves overall customer satisfaction.

Figure 1-16 Voice Submit


Description of Figure 1-16 follows
Description of "Figure 1-16 Voice Submit"

The voice submit supports the following:

Table 1-12 Voice Submit

Use case Description
Cash Deposit
  1. Voice Command: Do a Cash Deposit for account 1006000000000135 with 120 GBP.
  2. Provide the Denomination : Example 100 1, 10 2.
Cash Withdrawal

Voice Command: Do a Cash Withdrawal for account 1006000000000135 with 100 GBP.
Cheque Withdrawal

Voice Command: Do a Cheque Withdrawal for account 1006000000000135 with 100 GBP for cheque 0103.

Note:

The denomination for Withdrawal will be auto-filled based on the till balance when the DEF_DEN_FR_WTDWL parameter is turned on.

Parent topic: Salient Features