6.1.12 System Configuration – Dynamic Module - Service Request– View and Edit

This topic describes the systematic instruction to System Configuration – Dynamic Module - Service Request– View and Edit option.

Using this option, the system administrator maintains the service request. These configurations once defined can be viewed and edited.

To view and edit the dynamic module – Service Request details:

  1. Click on System Configuration option on the dashboard and navigate to the Dynamic Module – Service Request tab.
    The default option is View.

    Figure 6-33 System Configuration - Dynamic Module – Service Request - View


    Description of Figure 6-33 follows
    Description of "Figure 6-33 System Configuration - Dynamic Module – Service Request - View"

  2. Click Edit to edit the Dynamic Module – Service Request.
    The System Configuration - Dynamic Module – Service Request screen appears in editable form.

    Figure 6-34 System Configuration - Dynamic Module – Service Request - Edit


    Description of Figure 6-34 follows
    Description of "Figure 6-34 System Configuration - Dynamic Module – Service Request - Edit"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 6-23 System Configuration - Dynamic Module – Service Request - Field Description

    Field Name Description
    Request Submission Expiration Duration (in Days) Displays the number of days after which service requests gets expired after submission and is available for edit.
    Service Request Persistent Type Displays the persistent type for service request and available for edit.
    Service Request Turnaround Time Displays the turnaround time for service request and available for edit.
  3. In the Request Expiration Duration (in days) field, edit the values for expiry duration, if required.
  4. In the Service Request Persistent Type field, edit the persistent type for service request, if required.
  5. In the Service Request Turnaround Time field, edit the values, if required.
  6. Perform anyone of the following actions:
    • Click Save to save the changes.
    • Click Cancel to cancel the transaction.
  7. Perform anyone of the following actions:
    • The System Configuration - Dynamic Module – Service Request - Review screen appears. Verify the details, and click Confirm.
    • Click Cancel to cancel the transaction.
    • Click the Basic Details, Bank Details, Branch Details, SMTP, Third Party or Dynamic Module tabs to view and edit the respective details if required.

    The screen with success message along with the reference number and status appears.

  8. Click OK to complete the transaction.

Parent topic: System Configuration – Third Party – View and Edit