1. System Configuration User Manual
  2. System Configuration – HOST System as FCUBS
  3. System Configuration – FCUBS – View and Edit
  4. System Configuration – Dynamic Module - Service Request– View and Edit

3.1.16 System Configuration – Dynamic Module - Service Request– View and Edit

Using this option, the system administrator maintains the service request module details. These configurations once defined can be viewed and edited.

To view and edit the system configuration - dynamic module - Service Request details:

  1. Click on System Configuration option on the dashboard and navigate to the Dynamic Module – Service Request tab. The default option is ‘View’.

    Figure 3-45 System Configuration - Dynamic Module – Service Request - View


    Description of Figure 3-45 follows
    Description of "Figure 3-45 System Configuration - Dynamic Module – Service Request - View"

  2. Click Edit to edit the Dynamic Module – Service Request.
    The System Configuration - Dynamic Module – Service Request screen appears in editable form.

    Figure 3-46 System Configuration - Dynamic Module – Service Request - Edit


    Description of Figure 3-46 follows
    Description of "Figure 3-46 System Configuration - Dynamic Module – Service Request - Edit"

    Table 3-31 Field Description

    Field Name Description
    Request Expiration duration (in days) Displays the number of days after which service requests will not be available to business users and is available for edit.
    Service Request Turnaround Time Displays the processing time within which the administrator should take action on a raised Service Request and is available for edit.
    Service Request Persistent Type Displays the persistent type for service request whether service request needs to be stored locally or sent to third party CRM and available for edit.
  3. In the Request Expiration duration (in days) field, edit the values for expiry duration, if required.
  4. In the Service Request Turnaround Time field, edit the values if required.
  5. In the Service Request Persistent Type field, edit the persistent type for service request, if required.
  6. Click Save to save the changes.
    OR

    Click Cancel to cancel the transaction.

  7. The System Configuration - Dynamic Module – Service Request - Review screen appears.
    Verify the details, and click Confirm.
    OR

    Click Cancel to cancel the transaction.

    OR

    Click the Basic Details, Host Details, Bank Details, Branch Details, SMTP, Third Party Configuration or Dynamic Module tabs to view and edit the respective details if required.

  8. The screen with success message along with the reference number and status appears.
    Click OK to complete the transaction.

Parent topic: System Configuration – FCUBS – View and Edit