This topic describes the systematic instruction about Account Address Update. While entering the account number, the system displays the current address details of the account and the user can modify these details.

1. On the Home screen, from Retail Account Services, under Maintenance,, click Account Address Update, or specify the Account Address Update in the Search icon bar.
   The Account Address Update screen is displayed.

   Figure 3-24 Account Address Update

   
   Description of "Figure 3-24 Account Address Update"
2. Click the Search icon or specify the account number in the Account Number field, and press Enter or Tab.
   The account address details are displayed in the screen.

   Figure 3-25 Account Address Update_Details

   
   

   
   Description of "Figure 3-25 Account Address Update_Details"

   
   
3. On the Account Address Update screen, specify the fields.
   For more information on fields, refer to the field description table.

   Table 3-12 Account Address Update - Field Description

   Field	Description
   Search By	Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID.If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
   Address Type	Displays the type of address added such as Residential or Communication. Only the address type which is chosen as the preferred address for communication during account origination is displayed.
   Address	Displays the address details corresponding to the address type.
   Start Date	Displays the start date when a given communication address becomes effective. This is applicable only for temporary communication addresses. It is not applicable for Residential and Communication address types.
   End Date	Displays the date when a given communication address ceases to be effective. This is applicable only for temporary communication addresses. It is not applicable for Residential and Communication address types.
   Action	User can edit or delete the added address details. This is applicable only for temporary communication addresses. It is not applicable for Residential address types.

4. Click Add Communication Address in the Address Details section.
   The Add Communication Address screen is dipslayed.

   Figure 3-26 Add Communication Address

   
   

   
   Description of "Figure 3-26 Add Communication Address"

   
   

   Table 3-13 Account Address Update - Field Description

   Field	Description
   Address Line 1/Building Name	Specify the building details for communication address.
   Address Line 2/Street Name	Specify the street name details for communication address.
   Address Line 3/City/Town Name	Specify the city or town name details for communication address.
   State	Specify the State or click the Search icon and select the state from the list of values displayed.
   Country	By default, the country is displayed in this field once you select the State.
   Zip Code	Specify the zip code for communication address.
   Start Date	Specify the start date for the temporary communication address to become effective.
   End Date	Specify the date for the temporary communication address to cease. Once the end date of the temporary communication address is crossed, the account switches back to the preferred address that was used prior to the temporary address.

   1. Click Add to add the address details in the main screen.
   2. Click Cancel to cancel the added details.
5. Click Submit.
   The screen is successfully submitted for authorization.