Generation of Teller Sequence Number

The system generates a unique Teller Sequence Number and displays an information message Teller Sequence Number nnn indicating the generated number after submission of each teller transaction. The generated sequence number is also displayed at the following levels:

• Completion

• Authorization Submission

• Re-submission

• Reversal

• Rejection

Transaction Approval

When you perform a transaction for an amount greater than the allowed limit, it needs approval from the Supervisor. Based on the Assignment Mode in Function Code Preferences screen, the following conditions apply:

• Manual – The system will show a list of approval if the request status is Approval.

• Auto – The transaction is automatically assigned to the default authorizer if the request status is Approval.

The transaction approval flow consists of the following steps:

• Initiation

• Pending Approval

• Approved (Sent Back)

• Completed

For more information on transaction approval flow, refer to Table 1-7.

Transaction Reversal with Approval

A transaction can be reversed with auto-approval or approval from the Supervisor. Based on the Assignment Mode in Function Code Preferences screen, the following conditions apply:

• Manual – The system will show a list of approval if the request status is Approval.

• Auto – The transaction is automatically assigned to the default authorizer if the request status is Approval.

The transaction approval flow consists of the following steps:

• Completed

• Pending Approval

• Approved (Sent Back)

• Completed

• Reversed

For more information on transaction flow for reversal with approval, refer to Table 1-8.

Transaction Reversal

A transaction can be manually reversed only when it is authorized and completed from the Journal Log.

When you reverse a transaction, the data remains in the system with the status Reversed and the accounting entries are reversed. Also, this will update the Till Balance for the currencies (for cash transactions), wherever applicable.

You can select the transaction to be reversed from the transaction screen. If the reversal is applicable for the function code, the Reversal icon will be enabled. When you click this icon, the reversal request will be initiated.

If cash transactions are reversed, the system validates the following:

• the Till used for the reversal is the same as that used in the original transaction

• the denominations are input

• a batch is open

Transaction Rejection

You can manually reject the authorized customer transactions from the Teller Journal Log.

Initiation to Pending Approval

If the transaction amount exceeds the limit defined in Branch User Limits and on click of Submit, the system shows a popup message Amount exceeds limit for this transaction, and request status is shown as Approval.

If assignment mode is manual and on click of Confirm, the system shows a list of approval based on branch code, transaction amount, currency, and function code. The user can give a narrative and click Submit for Approval button.

Pending Approval to Sent Back

Sent Back to Completed

The user needs to fetch the transaction from Journal Log with transaction status as Sent Back and click Submit.

Override Flow (Initiation to Completed)

Based on the branch maintenance setup at certain levels like Function Code, Function Code Preferences, Branch User Limits, and Branch role limits, if the transaction is validated with any warning override, the system shows a popup message with request status as Warning. Once the user confirms, the transaction status will be shown as Completed.

Completed to Pending Approval

The completed transaction can be selected from the Journal Log screen. Once you click Reverse, the system shows a popup message Authorization required for Reversal and requests changes to Approval.

If assignment mode is manual and on click of Confirm, the system shows a list of approvers based on branch code, transaction amount, currency, and function code. The user can give a narrative and click Submit for Approval button.

Pending Approval to Sent Back

Sent Back to Reversed

The user needs to fetch the transaction from Journal Log with transaction status as Sent Back and click Complete Reversal.

Override Flow (Sent Back to Reversed)

The user needs to select the completed transaction in the Electronic Journal screen and click Reverse. If the Reversal Requires Authorization is enabled in the Function Code Definition screen, the system displays an information message to select the Approver based on Manual or Auto assignment mode. After selecting the approver internally, reversal override will be called and request status will be updated as Approval.