3.11.4 View and Modify Stop Cheque Payment

You can modify or delete an existing stop payment cheque, based on the customer request.

When such an action is performed, the status of the cheque or a series of cheques is updated to Not Used. In future, when a cheque based transaction is initiated by the customer using any of these cheque numbers, payments are honored by the bank.

To manage the stop cheque payment details:

  1. On the Home screen, from Retail Account Services, under Cheque Book, click View and Modify Stop Cheque Payment, or specify the View and Modify Stop Cheque Payment in the Search icon bar.
    The View and Modify Stop Cheque Payment screen is displayed.

    Figure 3-68 View and Modify Stop Cheque Payment

    Description of Figure 3-68 follows
    Description of "Figure 3-68 View and Modify Stop Cheque Payment"
  2. On the View and Modify Stop Cheque Payment screen, click the Search icon or specify the account number in the Account Number field, and press Tab or Enter.
    The details are dislayed in the Stopped Cheques section.

    Figure 3-69 Stopped Cheques Detail

    Description of Figure 3-69 follows
    Description of "Figure 3-69 Stopped Cheques Detail"

    Note:

    If there are no stop payment records available for a given account number, the system displays a message that there are no stopped payments for the account.
  3. On the View and Modify Stop Cheque Payment screen, you can view a summary of the stopped cheques for the account. For more information on fields, refer to the field description table below.

    Table 3-43 View and Modify Stop Cheque Payment - Field Description

    Field Description
    Search By Users can search for an account number by using any of the available search criteria.

    The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name.

    Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email.

    A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked.

    For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation.

    Note:

    The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
    Stopped Cheques This section lists all the cheques for which the payments are stopped.
    Amount, Cheque Numbers, or Cheque Number Displays the type of stop cheque payment created for the account.

    Note:

    While creating the stop cheque payment:
    • If you select the Amount option, then Amount is displayed in the widget.
    • If you select the Range of Cheques option, then Cheque Numbers is displayed in the widget.
    • If you select the Single Cheque option, then Cheque Number is displayed in the widget.

    For more informtion on creating stop cheque payment, refer Stop Cheque Payment screen.

    Effective Date Displays the effective date from when the stop cheque payment is active.
    Expiry Date Displays the end date till when the stop cheque payment should be active.
  4. On the View and Modify Stop Cheque Payment screen, you can perform any of the following actions:
    • Create Stop Cheque Payment: The Stop Cheque Payment screen is displayed. You can perform the required action in this screen. For more information, refer the Stop Cheque Payment screen.
    • View Stop Cheque Payment Details: The Stop Cheque Payment screen is displayed. For more information, refer View Stop Cheque Payment.
    • Modify Stop Cheque Payment: The Stop Cheque Payment screen is displayed. For more information, refer Modify Stop Cheque Payment.
    • Close Stop Cheque Payment: The Stop Cheque Payment screen is displayed. For more information, refer Close Stop Cheque Payment.

    Note:

    While performing a reversal of stop cheque payment, you are allowed to select only one action, that is View, Edit, or Close.