1. Retail Accounts User Guide
  2. Operations
  3. Cheque Book
  4. View and Modify Stop Cheque Payment
  5. Close Stop Cheque Payment

3.11.4.3 Close Stop Cheque Payment

You can close or delete a stop payment request placed on a cheque, series of cheques, or stop payments based on amounts before the expiry date of the instruction using this screen.

To close the stop cheque payment:

  1. From the View and Modify Stop Cheque Payment screen, click Close icon from the required widget, in the Stopped Cheques section.
  2. You can view the details in the Close Stop Cheque Payment section.
    For more information on fields, refer to the field description table.

    Table 3-46 Close Stop Cheque Payment - Field Description

    Field Description
    Search By Users can search for an account number by using any of the available search criteria.

    The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name.

    Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email.

    A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked.

    For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation.

    Note:

    The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
    Close Stop Cheque Payment This section displays the stop cheque payment details of the account.
    Start Cheque Number Displays the start cheque number of the cheque initiated for stop cheque payment.

    Note:

    This field is displayed if the stop cheuqe payment is of Cheque Number and Cheque Numbers types.
    End Cheque Number Displays the end cheque number of the cheque initiated for stop cheque payment.

    Note:

    This field is displayed if the stop cheuqe payment is of Cheque Number and Cheque Numbers types.
    Effective Date Displays the effective date from when the stop cheque payment is active.

    Note:

    This field is displayed if the stop cheuqe payment is of Amount, Cheque Number, and Cheque Numbers types.
    Expiry Date Displays the end date till when the stop cheque payment should be active.

    Note:

    This field is displayed if the stop cheuqe payment is of Amount, Cheque Number, and Cheque Numbers types.
    Stop Reason Displays the reason for stop cheque payment was initiated.

    Note:

    This field is displayed if the stop cheuqe payment is of Amount, Cheque Number, and Cheque Numbers types.
    Amount Displays the cheque amount for stop cheque payment.

    Note:

    This field is displayed if the stop cheuqe payment is of Amount type.
  3. Click Submit.
    The View and Modify Stop Cheque Payment screen is displayed.

Parent topic: View and Modify Stop Cheque Payment