Service Numbers

Service Number Fields

This table describes the function of each field when adding and editing a service number.

Field	Description
Number	Use to specify the number that will be dialed by a caller, (for example: 0800747733). The number may be up to 32 numeric characters in length (dependant on your network configuration) but may not be left blank. Warning: Each individual service number must be unique. New service numbers can only be added by the ACS administrator.
Allocated To	The name of the reseller or agent this number is allocated to. Note: This field is only visible if you are a reseller, or agent, (See Tiered Customer Structure) and you have logged into ACS as a standalone application (See Accessing ACS as a Standalone Application).
Network	Select the network or accept the ‘Any’ network default. Control plans are selected based on a service number and network pair. This allows users of the same service numbers on different networks to be routed to different call plans, if required. Any number of network keys may be configured as identifiers for each network. Networks are set up on the Networks tab of the ACS Tools screen. The system matches the set keys with the information contained in an incoming call to identify the originating network and route the call accordingly.
Number Range	Select an existing number range for the customer if required. This is dependent on what termination range policy is set at the customer level. This number range is used by the follow me number (described below).
Follow Me Number	Used to put the follow me number into the service number profile, which is used by the Set Pending TN From Profile node. See CPE User's Guide for more information about follow me numbers. Note: This must be within the selected number range (described above) or if no number range selected, may be left blank.
Language	The default language for interactions (announcements and notifications) with this number.
PIN	Use to specify the PIN that will be put into the service number profile, which is used by PIN Authorisation node.
Play Toll Free Beep	Select to play the toll free beep. The toll free beep announcement set and entries are set up on the Global Configuration tab of the ACS Tools screen.

Access Code Management

Field	Description
Code Length	Select the minimum and maximum number of digits for the access codes for the customer.
Access Code	Enter the access code and then click Add to send it to the list.

Access Code Policy

Field	Description
Use Default	Use the default access code policy that is set up on the Global Configuration tab of the ACS Tools screen.
Not Required	The user is not required to enter an access code.
Required and Verified	The user is required to enter an access code and the code will be verified against the above access code list.
Required and Not Verified	The user is required to enter an access code but the code will not be verified against the above access code list.

Restriction Number Management

Field	Description
List Type	The service number has an incoming restriction list. The list must be classed as either "Allowed" or "Barred" but cannot be both. If list type is: Allowed: populate this list with numbers/prefixes that are to be allowed for use. All numbers/prefixes outside of this list will not be allowed. For example, from a prefix list of 09, 07, 04 and 03, if you enter 07 into the allowed list then all other prefixes will not be allowed - except 07. Barred: Set the number to bar at an individual service number level. Tip: The actual filtering is implemented using the Prefix Tree Branching feature node in a control plan.
Number	Use this field to add a new number to the barred/allowed numbers list. Enter the new number then click Add to send it to the list. Tip: You can enter the full number, a partial number or a prefix in this field.
Ignore	Select this check box if you want to ignore the barred/allowed numbers list displayed.

Field

Description

List Type

The service number has an incoming restriction list. The list must be classed as either "Allowed" or "Barred" but cannot be both.

If list type is:

Allowed: populate this list with numbers/prefixes that are to be allowed for use. All numbers/prefixes outside of this list will not be allowed. For example, from a prefix list of 09, 07, 04 and 03, if you enter 07 into the allowed list then all other prefixes will not be allowed - except 07.
Barred: Set the number to bar at an individual service number level.

Tip: The actual filtering is implemented using the Prefix Tree Branching feature node in a control plan.

Number

Use this field to add a new number to the barred/allowed numbers list.

Enter the new number then click Add to send it to the list.

Tip: You can enter the full number, a partial number or a prefix in this field.

Ignore

Select this check box if you want to ignore the barred/allowed numbers list displayed.

Adding Service Numbers

Follow these steps to create a new service number.

On the Service Numbers tab, click New to the right of the Service Number field.

Result: The New Service Number screen is displayed.
Populate the appropriate fields with the required data, referring to Service Number Fields for detailed input descriptions.
Click Save.

Result: The new service number is created and you are returned to the Service Numbers tab.

Editing a Service Number

Follow these steps to edit an existing service number.

From the Service Numbers tab, select the number to edit from the Service Number field.
Click Edit.

Result: The Edit Service Number screen is displayed.
Populate the appropriate fields with the required data, referring to Service Number Fields for detailed input descriptions.
Click Save.

Result: The edited service number is saved and you are returned to the Service Numbers tab.

Deleting a Service Number

Follow these steps to delete an existing service number.

From the Service Numbers tab, select the number to delete from the drop down list.
Click Delete.

Result: The Confirm Delete prompt is displayed.
Click OK to confirm the deletion of the number.

Result: The service number is deleted and you are returned to the Service Numbers tab.

Associating FCI Data with a Service Number

Follow these steps to specify the FCI data that you want to associate with a service number.

Note: The FCI data is stored in the FCI profile fields in the service number profile block.

In the ACS UI, open the Numbers window and select the ACS customer from the Customer list.
On the Service Numbers tab, select the service number you want from the Service Number list.
Click Edit.

The Edit Service Number window opens.
In the FCI Data Management area, enable or disable FCI inap interaction by selecting or deselecting FCI On.
Specify the FCI service code in the FCI Service Code field. Enter an integer in the range 0 (zero) to 65535.
Specify the FCI country code in the FCI Country Code field. Enter a string of up to three hexadecimal digits.
Click Save.

The FCI data for the selected service number is saved to the FCI profile tags in the service numbers profile block.