Language

37 Language

You use the Language tab on the Tools screen to specify the languages that you require for ACS.

Note: ACS has the English language set as the default option.

If you require additional languages then you must add them using the steps outlined in this section. To view the system Language options you need to click the Tools button in the ACS main screen. The Tools screen is displayed with the Language tab open by default.

Languages and Announcements

The table on the Language tab displays the languages that are currently available in the system.

Languages are used mainly by announcements. Each recording of an announcement that is entered into the system must have a language associated with it. This allows the announcements to be selected for a customer by language. It is important to define a default language for the entire system.

Note: Languages can only be edited and maintained by the ACS system administrator. Details cannot be edited directly into the table. If you want to make any changes to the language entries, you must click Edit.

Language Fields

Here is a description of the fields used when setting a language.

Field	Description
Name	The language currently configured for ACS
Message Index	The language that will be used for customer text messaging. This index number is specified when the message is being sent and ACS applies the appropriate language.
SRF Index	Some SRF (Specialized Resource Function) announcement boxes support an optional language parameter. This parameter can be used with features such as speaking account balances to ensure that the appropriate language translation algorithm is used. If you are using an SRF box that does not support this parameter, or if you are not using announcements with dynamically generated content, then this field does not need to be specified.
Change Customer	The customer name
Changer User	The name of the user who allocated or edited the record
Change Date	The date when the record was allocated or last edited

Setting the Language Maps

Follow these steps to configure your ACS language maps.

On the Language tab, click New.

Result: The Language screen displays.

See Language Fields for details.
In the Language field, enter the new name of the language.
If you are using Short Text Messaging, enter the appropriate index number in the Message Index field.
If you are using SRF, enter the appropriate index number in the SRF Index field.
Click Add.

Result: The new language map appears in the list.
Select the Default Language for the language mapping.
Click Save to save the changes to the database.

Changing Language Maps

Follow these steps to change your ACS language maps.

On the Language tab, click Edit.

Result: The Language screen is displayed.

See Language Fields for details.
Select the language from the table.
Change the details in the fields, as required.
Click Change to implement changes.
Click Save to record your changes.

Removing Languages

Follow these steps to remove a language from your ACS language maps.

On the Language tab, click Edit.

Result: The Language screen is displayed.
Select the language from the table and click Remove.

Result: The Confirm Language Removal prompt is displayed.
Click Ok.
Click Save to record your changes.