1. Installation Guide
  2. Post-Install Verification and Configuration
  3. Verifying Connectivity Between the RSS and the Index

Verifying Connectivity Between the RSS and the Index

When installation of the RSS and Index are complete, you can test the connectivity between these components to verify they are working properly. Procedures in this section include:

  • Testing connectivity between the RSS and Index
  • Logging into the dashboard

Testing Connectivity

Use the following procedure to test connectivity between the RSS and Index VM.

To test connectivity:

  1. Log in to the RSS host using an SSH client.
  2. Enter ping index_host_ip and press Enter. 
    hostname# ping <your_index_host_ip>
    The following is an example of the screen that displays.
    This screenshot shows the CLI that displays when you log into the RSS host using an SSH client.

    You can complete the connectivity verification by logging into the dashboard using the procedures in, "Logging Into ISR Dashboard".

Logging Into ISR Dashboard

Use the following procedures to verify the administrator dashboard is working properly.

To log into the Dashboard:

  1. Open your Internet Web browser.
  2. Enter the IP address of the ISR Dashboard. For example: 
    https://172.54.66.7

    The initial Login page displays.

    This screenshot shows the Dashboard's initial login page.
  3. Enter your email and password respectively, in the Email and Password fields.
    The initial temporary user name and password are:
    User name: isradmin@oracle.com Password: admin123.

    Note:

    You are required to change the default email and password upon initial login and then the password again every 90 days.
  4. After logging in, the following page displays.
    This screenshot shows the ISR Dashboard home page.

Navigation Icons

The ISR Dashboard provides specific navigation tools you can use to perform functions when required. The following table identifies these tools.

Icon Description
This image shows the add icon.
 Add - Adds an item to the list.
This image shows the delete icon.
 Delete - Removes the item from the list.
This image shows the details icon.
 Details - Shows additional information about the item.
This image shows the back icon.
 Back - Navigates to the previous screen.
This image shows the forward icon.
 Forward - Navigates to the next screen.
This image shows the play icon.
 Play - Plays the file.
This image shows the download icon.
 Download - Downloads the selected recording to your local machine.
This image shows the user audit trail icon.
 User Audit Trail - Display the selected user’s audit trail (Action performed, time, IP address, etc.)
This image shows the RSS details icon.
 RSS Details - Displays and allows you to edit RSS details and advanced configuration information about a Site.
This image shows the enabled icon.
 Enabled - Status that indicates the element is enabled or active.
This image shows the disabled icon.
 Disabled - Status that indicates the element is disabled or inactive.
This image shows the error icon.
 Error - Status that indicates an error occurred on the element.
This image shows the help icon.
 Help - Displays information about online Technical Support.
This image shows the logoff icon.
 Logoff - Exits from the ISR Dashboard.

For more information about using the features and functions of the ISR Dashboard, see the Interactive Session Recorder Administrator Guide or the Interactive Session Recorder User Guide.

Before you can make the first call, you must configure the RSS and the route to use to receive the call. Use the procedures in Configuring the ISR for Recording a Call to configure the RSS and route.