On the Services page, you can use the following actions to manage the services you use with Oracle® Intelligent Communications Orchestration Network .

Pause—Use to temporarily prevent active Services from transmitting or receiving call traffic.

Resume—Use to enable a paused Service to resume transmitting and receiving call traffic.

Add Services—Use to add services one-by-one. Click to display the Select Your Service Profile page where you select a communication service. When you click the communication service, Oracle® Intelligent Communications Orchestration Network displays a unique profile of attributes for you to set for the selected service. You can return to edit the profile at any time.

Service Groups—Use to create groups of communication services bundled to provide redundancy for business continuity during an outage or other event. Click to display the Service Group Details drawer.

You can access detailed SIP trunk usage information for services connected to the Oracle® Intelligent Communications Orchestration Network . After you select a service from the Services page, the Oracle® Intelligent Communications Orchestration Network displays the Service Details page with Usage and Statistics metrics along with visualizations for SIP trunk activity.

Connecting services to your Oracle® Intelligent Communications Orchestration Network deployment requires a multi-step process that varies in details depending on the service you select.

The following screen capture shows an example of the Select Your Service Profile page with a list of services and descriptions. When you click a service and click Continue, Oracle® Intelligent Communications Orchestration Network displays the next page in the work flow.

Add a Service Group

You might want to create a group of services to provide redundancy during a service outage to support continued communications for business continuity. Within the service group, you can set the fail over priority. See Add Service Groups.

Use the Generic SIP Service with Oracle® Intelligent Communications Orchestration Network instead of traditional phone lines for cost reduction, scalability, and integration with communication channels such as video, messaging, and voice.

1. Go to Services, and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS or CCaaS.
3. On the Select Your Service Profile page, click the Generic SIP Service card and click Continue.
4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Generic SIP calls or add a carrier and click Continue.
5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.
6. On the Configure Service Settings page, enter the following information:

   Hide Default Values	Toggle to show or hide the default values.
   Service Name	Enter the name you want for the service.
   Service Region	Select the physical location for the service you are connecting from the drop-down list.
   Service Time Zone	Select the time zone where the caller and callee are located, not necessarily the site time zone.
   SIP Signaling Transport Method	Select a SIP transport method from the drop-down list.
   SIP Termination Method	Select a termination method from the drop-down list.
   ACLs	Enter the port to open for traffic coming from the service to Oracle Intelligent Communications Network Cloud Service
   IP Address	Enter the IP address of the service.
   Inbound Server URI	Enter the Uniform Resource Identifier (URI) to which Oracle Intelligent Communications Orchestration Network Cloud Service sends inbound calls to the platform and voice service. Typically provided by the third-party platform or voice service provider. Use the simple IP address. Examples: 52.252.xx.xx. 52.252.xx.xx:5080.
   Outbound Server URI	Automatically assigned by Oracle Intelligent Communications Orchestration Network Cloud Service.
   Enable Bursting	Enable to temporarily allow more calls than initially provisioned to handle unexpected spikes in call traffic for a small amount of time at a premium rate.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws. Enabling masks the last two digits of an outbound call in all Call Detail Records.
   Number of Channels	Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously.
   Default Outbound CLI	Enter the number you want for the default outbound calling line identifier. Note: The number must be in the block you assigned to the service. When you use a number that is not in the block, the number will display unless you select Reject Invalid Number from CLI Call Handling.
   CLI Error Handling	Select an error handling type from the drop-down list. Values: Reject Invalid | Overwrite Invalid | Always.
   Call Forwarding Destination	(Optional) Enter the phone number you want for the call forwarding destination.
   Call Forwarding Rule	(Optional) Select a call forwarding rule from the drop-down list. Always | On Failure.

7. Click Submit.
   Oracle® Intelligent Communications Orchestration Network adds Generic SIP Service to the diagram on the Services page.

Use the Carrier service to increase flexibility and scalability compared to traditional phone lines. Carrier service may reduce costs and can enhance your business continuity plan by enabling alternate call routing during an outage.

1. Go to Services, and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS or CCaaS.
3. On the Select Service Profile page, click the Carrier Service card, and click Continue.
4. On the Configure Service Settings page, do the following:

   Hide Default Values	Toggle to show or hide the default values.
   Service Name	Enter the name you want for the service.
   Service Region	Select the physical location for the service you are connecting from the drop-down list.
   SIP Signaling Transport Method	Select a SIP transport method from the drop-down list.
   SIP Termination Method	Select a termination method from the drop-down list.
   ACLs	Set the number of Access Control Lists to use. Valid values: 1-100.
   IP Address	Enter the IP address of the service. You must define the Classless Inter-Domain Routing (CIDR) using the first IP address of the network. If you use any other IP within the sub net as the base for CIDR, Oracle Intelligent Communications Orchestration Network returns an error. Example: Use 192.168.12.0/24 instead of 192.168.12.1/24 Format the CIDR with an IP address followed by the number of network address prefix bits after the slash. For example: 192.168.1.0/32.
   Inbound Server URI	Enter the end-point address for incoming calls.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws.
   Number of Channels	Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously.
   Maximum CAPS	Enter the number of Call Attempts Per Second you want to allow. Valid values: 5-50.

5. Click Submit.
   The Oracle® Intelligent Communications Orchestration Network configures the connection and adds the Carrier Service to the table and diagram on the Voice Gateway page.

Use the following procedure to connect to a Cisco WebEx Calling Service or a Cisco WebEx Contact Center Service to the Oracle® Intelligent Communications Orchestration Network .

1. Go to Services and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip.
   Oracle® Intelligent Communications Orchestration Network moves the filter chip into the Search field.
3. (Optional) On the Select Service Profile page, right-click the SIP Trunk Service filter chip and select one of the following:
   • UCaaS—For integrating video conferencing, messaging, video conferencing and other team collaboration tools.
   • CCaaS—For contact center functionality, such as interactive voice response systems, analytics, and call routing.
4. On the Select Service Profile page, click the Cisco WebEx Calling card and click Continue.
5. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Webex calls or add a carrier and click Continue.
6. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.

   Note:

   The assigned numbers are the only ones allowed to pass through the service.
7. On the Configure Service Settings page, enter the following information:

   Service Name	Enter the name you want for the service. For example, WebEx Calling North America 01.
   Service Region	Select the physical location for the service you are connecting from the drop-down list.
   Service Time Zone	Select the time zone where the end user caller is located. Oracle Intelligent Communications Orchestration Network uses the time zone Call Detail records and other reporting.
   SIP Signaling Transport Method	Select TLS from the drop-down list.
   SIP Termination Method	The system sets Third-party Registration as the SIP termination method.
   Enable On-Net Calls	When enabled, the system routes outbound calls from Webex directly within the Oracle Intelligent Communications Orchestration Network, if the destination number is managed by the cloud service, instead of routing back to the PSTN.
   Enable Bursting	Enable to allow concurrent call volume to exceed the configured channel capacity. Bursting is limited to up to 50% above the configured channel capacity
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws. Enabling masks the last two digits of an outbound call in all Call Detail Records.
   Number of Channels	Enter the maximum number of channels (concurrent calls) allowed for this SIP trunk. Values: Minimum 5 | Maximum 5,000.
   Maximum Calls Accepted Per Second	Enter the maximum CAPS limit for this SIP Trunk. Valid values: 5-50.
   User Name	Enter the WebEx tenancy user's name.
   Password	Enter the WebEx tenancy password.
   Registrar Domain	Enter the Registrar Domain from the Webex Control Hub.
   Trunk Group	Enter the region-specific IP address that corresponds to your Oracle Intelligent Communications Orchestration Network service region: US1 — 141.148.94.123. AU1 or UK1 — 132.226.133.10. IP addresses will also function. Using the region-matched IP ensures optimal call routing performance and minimizes latency between Oracle Intelligent Communications Orchestration Network and Webex.
   Line and Port	Enter the Line or Port from the Webex Control Hub.
   Outbound Proxy Address	Enter the outbound proxy address from the WebEx Control Hub. Important: You must use the following suffix: -:8934;transport=tls
   Default Outbound CLI	Select the phone number to use as the default outbound CLI displayed when a CLI is not provided by Webex.
   CLI Error Handling	Select an error handling type from the drop-down list. Values: Reject Invalid | Overwrite Invalid | Always.
   Call Forwarding Destination	(Optional) Enter the destination phone number you want for forwarded calls.
   Call Forwarding Rule	Select a call forwarding rule from the drop-down list. Values: Always | On Failure.

8. Click Submit.
   Oracle® Intelligent Communications Orchestration Network adds the Cisco WebEx Calling Service to the diagram on the Services page.

Use the Generic SIP Service with Oracle® Intelligent Communications Orchestration Network instead of traditional phone lines for cost reduction, scalability, and integration with communication channels such as video, messaging, and voice.

1. Go to Services, and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS or CCaaS.
3. On the Select Your Service Profile page, click the Generic SIP Service card and click Continue.
4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Generic SIP calls or add a carrier and click Continue.
5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.
6. On the Configure Service Settings page, enter the following information:

   Hide Default Values	Toggle to show or hide the default values.
   Service Name	Enter the name you want for the service.
   Service Region	Select the physical location for the service you are connecting from the drop-down list.
   Service Time Zone	Select the time zone where the caller and callee are located, not necessarily the site time zone.
   SIP Signaling Transport Method	Select a SIP transport method from the drop-down list.
   SIP Termination Method	Select a termination method from the drop-down list.
   ACLs	Enter the port to open for traffic coming from the service to Oracle Intelligent Communications Network Cloud Service
   IP Address	Enter the IP address of the service.
   Inbound Server URI	Enter the Uniform Resource Identifier (URI) to which Oracle Intelligent Communications Orchestration Network Cloud Service sends inbound calls to the platform and voice service. Typically provided by the third-party platform or voice service provider. Use the simple IP address. Examples: 52.252.xx.xx. 52.252.xx.xx:5080.
   Outbound Server URI	Automatically assigned by Oracle Intelligent Communications Orchestration Network Cloud Service.
   Enable Bursting	Enable to temporarily allow more calls than initially provisioned to handle unexpected spikes in call traffic for a small amount of time at a premium rate.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws. Enabling masks the last two digits of an outbound call in all Call Detail Records.
   Number of Channels	Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously.
   Default Outbound CLI	Enter the number you want for the default outbound calling line identifier. Note: The number must be in the block you assigned to the service. When you use a number that is not in the block, the number will display unless you select Reject Invalid Number from CLI Call Handling.
   CLI Error Handling	Select an error handling type from the drop-down list. Values: Reject Invalid | Overwrite Invalid | Always.
   Call Forwarding Destination	(Optional) Enter the phone number you want for the call forwarding destination.
   Call Forwarding Rule	(Optional) Select a call forwarding rule from the drop-down list. Always | On Failure.

7. Click Submit.
   Oracle® Intelligent Communications Orchestration Network adds Generic SIP Service to the diagram on the Services page.

Use the Genesys Cloud CX Service to take advantage of the Cloud’s scalability and flexibility and to help keep control of your carrier costs. Genesys Cloud CX helps simplify global deployments and meet regional regulations.

1. Go to Services, and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select CCaaS.
3. On the Select Service Profile page, select Genesys Cloud CX, and click Continue.
   Oracle® Intelligent Communications Orchestration Network displays the Select Carrier Trunk page.
4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Genesys Cloud CX calls or add a carrier and click Continue.
5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.
   Oracle® Intelligent Communications Orchestration Network displays the Configure Service Settings page.
6. On the Configure Service Settings page, enter the following information:

   Hide Default Values	Toggle to show or hide the default values.
   Service Name	Enter the name you want for the service.
   Service Region	Select the physical location for the service you are connecting from the drop-down list.
   Service Time Zone	Select the time zone where the caller and callee are located, not necessarily the site time zone.
   SIP Signaling Transport Method	Select a SIP transport method from the drop-down list. Valid values: TCP | TLS.
   SIP Termination Method	Select a termination method from the drop-down list. Valid values: FQDN | Authentication
   Authentication (Displays only when you select Authentication for the SIP Termination Method.)	Enter the User Name and Password required for authentication.
   Inbound Server URI	Enter the The Uniform Resource Identifier (URI) to which Oracle Intelligent Communications Orchestration Network Cloud Service sends inbound calls to the platform and voice service. Typically provided by the third-party platform or voice service provider. Use the Fully Qualified Domain Name. Examples: icon-beta-test.byoc.apse2.pure.cloud iconsqa.byoc.usw2.pure.cloud
   Outbound Server URI	Automatically assigned by Oracle Intelligent Communications Orchestration Network Cloud Service.
   Enable Bursting	Enable to temporarily allow more calls than initially provisioned to handle unexpected spikes in call traffic for a small amount of time at a premium rate.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws. Enabling masks the last two digits of an outbound call in all Call Detail Records.
   Number of Channels	Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously. Minimum 5 | Maximum 5,000.
   Default Outbound CLI	Enter the number you want for the default outbound calling line identifier. Note: The number must be in the block you purchased from your carrier. When you use a number that is not in the block, the number will display unless you select Reject Invalid Number from CLI Call Handling.
   CLI Error Handling	Select an error handling type from the drop-down list.
   Call Forwarding Destination	Enter the destination phone number you want for all calls.
   Call Forwarding Rule	Select a call forwarding rule from the drop-down list. Always | On Failure.

7. Click Submit.
   Oracle® Intelligent Communications Orchestration Network adds Genesys Purecloud to the diagram on the Services page.

Use the Microsoft Teams Direct Routing Service to connect to your existing phone system to enable users to make and receive calls with their existing phone numbers within your existing infrastructure.

1. Go to Services, and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS.
3. On the Select Service Profile page, click the Microsoft Teams (Direct Routing), card, and click Continue.
4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Microsoft Teams calls or add a carrier and click Continue.
5. On the Assign Number Blocks page, select the number blocks you want to assign to the Microsoft Team (Direct Routing) Service, and click Continue.
6. On the Configure Service Settings page, do the following:

   Hide Default Values	Toggle to show or hide the default values.
   Service Name	Enter the name you want for the service.
   Service Region	Enter the geographic region where the service will operate.
   Service Time Zone	Select the time zone where the caller and callee are located, not necessarily the site time zone.
   SIP Signaling Transport Method	Predetermined. Not editable.
   SIP Termination Method	Predetermined. Not editable.
   Inbound Server URI	Automatically entered. Hard coded. Not editable.
   Enable Bursting	Enable to temporarily allow more calls than initially provisioned to handle unexpected spikes in call traffic.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws.
   Number of Channels	Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously.
   Default Outbound CLI	Select a number from the drop-down list to use as the default Calling Line Identification number.
   CLI Error Handling	Select an error handling type from the drop-down list. Val-use: Reject Invalid | Overwrite Invalid | Always.
   Microsoft Teams Domain Validation Key	Enter the value in this format: MS=ms#######
   Call Forwarding Destination	Enter the phone number you want for the call forwarding destination.
   Call Forwarding Rule	Select a call forwarding rule from the drop-down list. Always | On Failure.

7. Click Submit.
   Oracle® Intelligent Communications Orchestration Network adds Microsoft Teams to the diagram on the Services page.

Use the NICE CXone Service for voice and data connectivity that enables your contact center to communicate over the internet with your carrier's network.

1. Go to Services, and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select CCaaS.
3. On the Select Service Profile page, click NICE CXone Mpower and click Continue.
4. On the Select Carrier Trunk page, select a carrier from the drop-down list or add a carrier and click Continue.
5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected Service and click Continue.
6. On the Configure Service Settings page, enter the following information:

   Hide Default Values	Toggle to show or hide the default values.
   Service Name	Enter the name you want for the service.
   Service Region	Select the geographic location for the service you are connecting from the drop-down list.
   Service Time Zone	Select the time zone for the location of the service you are connecting from the drop-down list.
   SIP Signaling Transport Method	Read-only. The value is set to TCP.
   Inbound Server URI	Enter the Uniform Resource Identifier (URI) to which Oracle Intelligent Communications Orchestration Network Cloud Service sends inbound calls to the platform and voice service. Typically provided by the third-party platform or voice service provider. Use the simple IP address. Examples: 52.252.xx.xx. 52.252.xx.xx:5080.
   Enable On-Net Calls	Enable to allow calls to be routed within the platform, avoiding external carrier routing.
   Enable Bursting	Enable to temporarily allow more calls than initially provisioned to handle unexpected spikes in call traffic for a small amount of time at a premium rate.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws. Enabling masks the last two digits of an outbound call in all Call Detail Records.
   Number of Channels	Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously.
   Maximum CAPS	Set the maximum number of calls allowed per second.
   Default Outbound CLI	Select the phone number you want for the Outbound Calling Line Identifier from the drop-down list.
   CLI Error Handling	Select an error handling type from the drop-down list. Values: Reject Invalid | Overwrite Invalid | Always.
   Call Forwarding Destination	(Optional) Enter the phone number you want for the call forwarding destination.
   Call Forwarding Rule	(Optional) Select a call forwarding rule from the drop-down list. Always | On Failure.

7. Click Submit.
   The Oracle® Intelligent Communications Orchestration Network adds NICE CXone to the diagram on the Services page.

Oracle® Intelligent Communications Orchestration Network provides the option to use a Voice Gateway and Voice Bots for your call center. You can add a Voice Bot now, in this procedure, or you can add one later.

1. Go to the Services page and click Add Service.
2. On the Select Your Service Profile page, click the Voice Gateway card that you want and click Continue.
3. On the Configure Voice Gateway Settings page, do the following:
   • Enter the name you want for the service. Valid values: 1-30 characters.
   • Enter the number of channels you want to allocate to the service. Valid values: 1-5,000.
4. Click Continue.
5. (Optional) On the Add a Voice Bot page, click a Voice Bot card and click Continue, if you want to add a Voice Bot now. You can add Voice Bots later.
6. On the Assign Number Blocks page, select the number blocks you want to use with the gateway and click Continue.
   Oracle® Intelligent Communications Orchestration Network displays the Configure Voice Bot settings page with the fields required by the voice bot you selected.
7. On the Configure Voice Bot Settings page, complete the fields, which may vary per provider.
   Note: Regardless of the voice bot you select, the Speech Configuration section displays Use Voice Bot Provider Speech-to-Text Engine and Use Voice Bot Provider Text-to-Speech Engine with a toggle to enable or disable each one. At this time, the toggles are set to the enabled position and cannot be changed.
8. Click Submit.
   Oracle® Intelligent Communications Orchestration Network displays the newly added voice bot in the map on the Services page.

The Oracle® Intelligent Communications Orchestration Network service can connect to Zoom Phone by way of the Zoom Phone Bring Your Own Carrier (BYOC) premises peering (BYOC-P) service model.

1. Go to Services, and click Add Service.
2. (Optional) On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS.
3. On the Select Service Profile page, click the Zoom Phone Service card and click Continue.
4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Zoom Phone Service calls and click Continue.
5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.
6. On the Configure Service Settings page, enter the following information:

   Service Name	Enter the name you want for the service.
   Service Region	Select the Intelligent Communications Orchestration Network region where calls are terminated.
   Service Time Zone	Select the service time zone.
   SIP Signaling Transport Method	Read-only.
   SIP Termination Method	Read-only.
   Inbound Server URI	Enter the Uniform Resource Identifier (URI) to which Oracle Intelligent Communications Orchestration Network Cloud Service sends inbound calls to the Zoom Phone service. This information is available in your Zoom Phone Service profile. Use the simple IP address. Examples: 52.252.xx.xx. 52.252.xx.xx:5080.
   Enable On-Net Calls	Enable to allow calls to be routed within the platform, avoiding external carrier routing.
   Enable Bursting	Currently disabled.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws. Enabling masks the last two digits of an outbound call in all Call Detail Records.
   Number of Channels	Enter the maximum number of concurrent calls to allow at one time to enable handling multiple calls simultaneously.
   Maximum Calls Accepted Per Second (C APS)	Set the maximum number of calls allowed per second.
   Default Outbound CLI	Enter the number you want for the default outbound calling line identifier. Note: The number must be in the block you assigned to the service. When you use a number that is not in the block, the number will display unless you select Reject Invalid Number from CLI Call Handling.
   CLI Error Handling	Select an error handling type from the drop-down list. Values: Reject Invalid | Overwrite Invalid | Always.
   Call Forwarding Destination	(Optional) Enter the phone number you want for the call forwarding destination.
   Call Forwarding Rule	(Optional) Select a call forwarding rule from the drop-down list. Always | On Failure.

7. Click Submit.
   The Oracle® Intelligent Communications Orchestration Network configures the service and displays a connection to Zoom Phone Service in the network diagram and the services table on the Services Page.

When you want to update or edit the attributes of a Service, you can do so from the Services page.

1. Go to the Services page and locate the service you want to edit.
2. On the Services page, click the name of the Service you want to edit.
   Oracle® Intelligent Communications Orchestration Network displays the details page for the selected Service.
3. On the Service Details page, click View Configuration.
   Oracle® Intelligent Communications Orchestration Network displays the settings drawer.
4. In the settings drawer, edit the attributes as needed and click Update.
   Oracle® Intelligent Communications Orchestration Network displays a confirmation message.

When you want to temporarily prevent a Service from transmitting or receiving calls, you can pause the Service.

1. Go to the Services page and locate the Service you want to pause.
2. At the end of the row that lists the Service, click the ellipses in the Actions column.
   Oracle® Intelligent Communications Orchestration Network displays the Actions menu.
3. In the Actions menu, click Pause.
   Oracle® Intelligent Communications Orchestration Network displays a confirmation dialog.
4. In the dialog click Pause.
   Oracle® Intelligent Communications Orchestration Network changes the Status to Paused and adds Resume to the Actions menu.

When you want to resume a paused service, you can do so from the Services page.

1. Go to the Services page and locate the Service you want to resume.
2. At the end of the row that lists the Service, click the ellipses in the Actions column.
   Oracle® Intelligent Communications Orchestration Network displays the Actions menu.
3. In the Actions menu, click Resume.
   Oracle® Intelligent Communications Orchestration Network displays a confirmation dialog.
4. In the dialog, click Resume.
   Oracle® Intelligent Communications Orchestration Network changes the Status to Active and adds Pause to the Actions menu.

When you want to delete a Service from your deployment, you can do so from the Services page.

1. Go to the Services page and locate the service you want to delete.
2. At the end of the row that lists the service, click the ellipses in the Actions column.
   Oracle® Intelligent Communications Orchestration Network displays the Actions menu.
3. In the Actions menu, click Delete.
   Oracle® Intelligent Communications Orchestration Network displays a confirmation dialog.
4. In the dialog, click Delete.
   Oracle® Intelligent Communications Orchestration Network changes the Status of the Service to Terminated and deactivates the Actions menu.

To provide business continuity in a service outage, you can deploy Services to Oracle® Intelligent Communications Orchestration Network in groups to support continued communications with redundancy.

1. Go to the Services page and click Add Service Group, located below the map. If the map is deep, you may need to scroll down to find the Add Service Group button.
   Oracle® Intelligent Communications Orchestration Network displays the Service Group Details drawer.
2. In the Service Group Details drawer, do the following:
   • Enter a Name for the group.
   • Select the group type. End-point services or Carriage services.
   • Select the service group routing mode from the drop-down list.
   Oracle® Intelligent Communications Orchestration Network displays the Select Service drawer.
3. Click Continue
4. In the Select Services drawer, select the services you want in the group and click Continue.
   Oracle® Intelligent Communications Orchestration Network displays the Prioritize Services drawer.
5. In the Prioritize Services drawer, drag and drop the services where the service at the top of the list has first priority for handling calls, and click Add.
   Oracle® Intelligent Communications Orchestration Network Displays the SIP Trunk Services page with the new service group at the top of the list.

When you want to edit an Oracle® Intelligent Communications Orchestration Network Service Group, use the following procedure by way of the Services page.

1. Go to the Services page and click the Group link in the Group column.
   Oracle® Intelligent Communications Orchestration Network displays the Service Group Details drawer.
2. In the Service Group Details drawer, edit the Service Group Name, and click Continue.
   Oracle® Intelligent Communications Orchestration Network displays the Select Services drawer.
3. In the Select Services drawer, select one or more different services, and click Continue.
   Oracle® Intelligent Communications Orchestration Network displays the Prioritize Services drawer.
4. In the Prioritize Services drawer, reset the priority.
   Oracle® Intelligent Communications Orchestration Network displays a success message and the SIP Trunk Services page.
5. Click Update.

When you want to delete a Service Group from Oracle® Intelligent Communications Orchestration Network , use the following procedure by way of the Services page.

1. Go to the Services page, and click the link in the Group column.
   Oracle® Intelligent Communications Orchestration Network displays the Service Group Details drawer.
2. In the Service Group Details drawer, click Delete Service Group.
   Oracle® Intelligent Communications Orchestration Network displays a confirmation dialog.
3. Click Delete.
   Oracle® Intelligent Communications Orchestration Network displays the Services page and a success message.

To view or update a service configuration in Oracle® Intelligent Communications Orchestration Network , go the Services page and perform the following procedure.

1. Go to the Services page and click the Service Name you want to view.
   Oracle® Intelligent Communications Orchestration Network displays the Service Details page.
2. On the Service Details page, click View Configuration.
   Oracle® Intelligent Communications Orchestration Network opens the service configuration drawer.
3. In the drawer, update any of the attributes you want to change.
4. Click Update.
   Oracle® Intelligent Communications Orchestration Network displays the Number Blocks page with a success message.