4 Monitoring Tab Operations

The Monitoring tab displays tools to help you see the results of system and session data from the Oracle® Enterprise Session Border Controller. The Monitor and Trace link provides summary reports that include session data, ladder diagrams of call and media flows, and Quality of Service statistics. The Widgets link displays Widgets that you can use to monitor the system in a graphical or textual format.

Monitor and Trace

Monitor and Trace displays the results of filtered SIP session data from the Oracle® Enterprise Session Border Controller. Each summary page displays the results in a common log format for local viewing, which you can export as HTML and text files.

Monitor and Trace supports the following summary reports.
  • Notable Events Summary
  • Registrations Summary
  • Sessions Summary
  • Subscriptions Summary

Each summary provides sorting, searching, paging, and exporting functionality, as well as a link to a ladder diagram view where you can see a session summary, session details, and QoS statistics. You can choose which of the available columns that you want each summary to display.

The Monitor and Trace function can store messages per session and it can store cumulative sessions across all report types. When the sessions maximum is reached, the system removes the oldest call and adds the newest call.
  • On systems with less than 4GB of RAM, the system can store:
    • 50 messages
    • 2,000 sessions
  • On systems with more than 4GB of RAM, the system can store:
    • 50 messages
    • 4,000 sessions
The call database is not persistent across re-boots

The system can perform live paging from Monitor and Trace tables.

Note:

Only one user at a time can view Monitor and Trace information. Monitor and Trace does not support multiple, simultaneous viewers.

SIP Monitor and Trace for Ingress and Egress Messages

SIP Monitor and Trace operations allow the Oracle® Enterprise Session Border Controller (E-SBC) to monitor SIP sessions in your network. The system processes SIP Monitor and Trace data on incoming messages first, and then sends the data out on outgoing messages. This process allows the E-SBC to capture SIP Monitor and Trace data for display in the Web GUI.

The E-SBC captures a SIP message in ingress, applies the Header Manipulation Rules (HMR) that you configured, and applies the Session Plug-in Language (SPL). When the E-SBC sends the message on egress, the E-SBC applies the SPL, applies the HMR, and sends out the captured SIP message.

This illustration shows the SBC processing incoming messages, passing them through header manipulation rules, and sending them out.

SIP Notable Events Summary

The SIP Notable Events Summary contains all logged sessions that have a notable event on the Oracle® Enterprise Session Border Controller (E-SBC) associated with the session. The columns that display on the Notable Events Summary page depend on the columns that you selected in the "Customizing the Page Display" procedure.

The following table describes the columns that Notable Events Summary page can display.

SIP Registrations Summary

The SIP Registrations Summary displays a summary of all logged SIP registrations sessions on the Oracle® Enterprise Session Border Controller (E-SBC). The columns that display on the Registrations Summary page depend on the columns you selected in the "Customizing the Page Display" procedure.

The following table describes the columns available on the Registrations Summary page.

SIP Sessions Summary

The SIP Sessions Summary is a SIP session summary of all logged call sessions on the Oracle® Enterprise Session Border Controller (E-SBC). When you enable Lightweight Directory Access Protocol (LDAP) on the Active Directory, LDAP session messages may also display. The columns that display on the Sessions Summary page depend on the columns that you specified in the "Customizing the Page Display" procedure.

The following table describes the columns on the SIP Session Summary page.

SIP Subscriptions Summary

The SIP Subscriptions Report displays a summary of all logged SIP subscription sessions on the Oracle® Enterprise Session Border Controller (E-SBC). The columns that display on the Subscription Report page depend on the columns you selected in the "Customizing the Page Display" procedure.

The following table describes the columns on Subscriptions Report page.

Ladder Diagrams and Information Display Controls

A ladder diagram is a graphical representation of the flow of call and media packets on ingress and egress routes through the Oracle® Enterprise Session Border Controller (E-SBC), which can help you with troubleshooting efforts. The Web GUI can display a ladder diagram for each of the summary reports available through Monitor and Trace.

To display a ladder diagram for a specific record in a Summary Report, select a record in the summary table and right-click. Click Ladder diagram on the pop-up menu. Each ladder diagram contains the following sections.

  • Session Summary—Displays session data. Use the [+] and [-] controls to toggle between show and hide.
  • Ladder Diagram—Displays SIP message and call flow information. Hover over a line in the ladder diagram to see more information for the highlighted flow.
  • QoS Statistics—Displays Quality of Service (QoS) information. Use the [+] and [-] controls to toggle between show and hide.

The following illustration shows an example of an E-SBC ladder diagram, and how you can make it display more information.

This screen capture shows the controls you can use on a ladder diagram to view session, call flow, and Quality of Service information.

The following table describes the additional controls on a Ladder Diagram page.

Note:

The E-SBC captures SIP messages, applies the Header Manipulation Rules (HMR) that you configured on the E-SBC, and applies the Session Plug-in Language (SPL) to that message. When the E-SBC sends the message, it applies the SPL, the HMR, and sends the captured SIP message. When viewing the session detail on a Ladder Diagram, the HMR and SPL information may be present.
Display a Ladder Diagram

You can display a ladder diagram of call and media flow from any of the Monitor and Trace summary pages in the Web GUI. Each summary page displays a table, where each row represents one session. You can view a ladder diagram for each session with the following procedure.

  1. Access a Summary: Monitoring, Monitor and Trace.
  2. Under Monitor and Trace, select one of the following summaries:
    • Notable Events
    • Registrations
    • Sessions
    • Subscriptions
  3. On the Summary page, select a row in the table and right-click.
  4. On the pop-up menu, click Ladder Diagram.
  5. (Optional)—On the ladder diagram, click the [+] to expand the Session Summary and QoS Stats sections.
Session Summary

To see a Session Summary, open a ladder diagram from a record in a Summary report and click the [+] control that precedes "Session Summary" at the top of the page. Monitor and Trace displays the session data and statistics.

The following screen capture shows a sample Session Summary page generated from a selected item on a ladder diagram.
This iscreen capture shows a sample Session Summary.
The following table describes each field in the Session Summary report.
Display a Session Summary

You can view data and statistics about a call or media session by displaying the Session Summary from a ladder diagram.

  1. Access a Summary: Monitoring, Monitor and Trace.
  2. Under Monitor and Trace, select one of the following summaries:
    • Notable Events
    • Registrations
    • Sessions
    • Subscriptions
  3. On the Summary page, select a row in the table and right-click.
  4. On the pop-up menu, click Ladder Diagram.
  5. (Optional)—On the ladder diagram, click the [+] to expand the Session Summary section.
QoS Statistics

The Quality of Service (QoS) Stats section of the Session Summary displays information about the quality of the service for a selected call session or media event. To see the QoS statistics, open a ladder diagram from a record in a Summary report and click the [+] control that precedes "QoS Statistics" at the bottom of the page.

Expand QoS Stats section with the [+} control.

This image is a screen capture of a session summary report that shows Quality of Service statistics. The report displays a ladder diagram of a call flow for a session. Below the ladder diagram. the SBC displays Q O S statistics such as flow id, direction, total packets received, total octets received, RTCP packets lost, RTCP average jitter, RTCP maximum jitter, RTCP average latency, RTCP maximum latency, RTP packets lost, RTP average jitter, RTP maximum jitter, Q O E r factor and Q O E M O S.

The following table describes each column in the QoS Stats report.

Display QoS Statistics
When you want to view QoS statistics for a call or media flow session, you can do so from a ladder diagram in Monitor and Trace.
  1. Access a Summary: Monitoring, Monitor and Trace.
  2. Under Monitor and Trace, select one of the following summaries:
    • Notable Events
    • Registrations
    • Sessions
    • Subscriptions
  3. On the Summary page, select a row in the table and right-click.
  4. On the pop-up menu, click Ladder Diagram.
  5. On the ladder diagram, click the [+] to expand the QoS Stats section.
SIPREC Call Data Example

The following example shows SIP Monitor and Trace output for a call with media forwarded by way of SIPREC.

This image is a screen capture of a session summary report for media forwarded by way of SIPREC.
Hairpin Call Data Example

The following example shows SIP Monitor and Trace output for a hairpin call. The Media Flow Hairpin indication is highlighted.

This image is a screen capture of a session summary showitng hairpin calls.

Configure SIP Monitoring

You must enable SIP Monitoring and configure the options for displaying session data and notable event data on the Monitor and Trace page.

  • Configure any filters that you want, if you don't want to monitor all SIP traffic. See "Filter Configuration."

The only required setting is State, which enables SIP Monitoring. You can optionally monitor all filters and you can specify one or more filters to monitor. You can specify a time for short session duration monitoring and you can configure interesting events to monitor.

  1. Access SIP Monitoring: Configuration, Session Router, SIP Monitoring.
  2. On the SIP Monitoring page, do the following.
  3. Click OK.
  4. Save the configuration.
  • View the SIP Session Summary and SIP Notable Event Summary on the Monitoring tab.

Search for a Report Record

The Search button at the top of the report page allows you to find a specific record within a Monitor and Trace report. It also allows you to specify criteria on which to perform the search.

You can specify a value for any or all of the fields in the Search box. The search process searches for records with all of the values you specify and displays only the records with these values. If you perform a Global Search and specify values in other fields, the search process searches the other specified fields first and then filters on the Global Search field.
  • If you specify a “*” in a search string, the search is performed on that exact string. For example, if you search for “123*45”, the search shows results for all strings containing “123*45”.
  • You can use quotes (“ “) to specify a search. For example, you can enter Smith and the search finds all of the records that match Smith, such as: John Smithfield<sip:sipp@192.168.1.70:5070>;tag=12260SIPpTag001.
  • If you enter a space before or after a quotation mark, (for example, “Smith “), the search returns no data.
  1. On any reports page, click Search and do the following in the Search Filter dialog.
  2. Click Search.

Exporting Information to a Text File

Monitor and Trace allows you to export information to a text file from the Sessions, Registrations, Subscriptions and Notable Events Reports, as well as from a specific ladder diagram, or from a page containing the results of a search. The system exports data to a file that you can open and view as required.

You can export any of the following:

  • All information from each report
  • Information from a specific record only
  • Information from a search result
  • Information from a Ladder Diagram

The following list identifies the buttons to use to export specific information from Monitor and Trace. All the export buttons in the GUI export to text files.

Export Report Information to a Text File

To export information from a Monitor and Trace report to a text file:

Note:

The GUI exports Ladder Diagrams as HTML files.
  1. Access Monitor and Trace: Monitoring, Monitor and Trace.
  2. On the Monitor and Trace page, select a report type. For example, Subscriptions.
  3. On the report Summary page, select a report from the list, right-click, and do one of the following:
    • Click Export session details.
    • Click Export summary.
  4. In the SessionDetails.txt or SummaryExport.txt dialog, do one of the following:
    • Click Open with, and select the application with which to open the resulting text file.
    • Click Save file to save the text file to your local PC.
  5. Click OK to export the report information.

Widgets

For each show command that you can use from the ACLI to see System, Media, and Signaling data about the Oracle® Enterprise Session Border Controller (E-SBC), the system provides a corresponding Widget on the Web GUI. Widgets display the data in a graphical or textual format.

A Widget can display a table, text, a pie graph, or a line graph depending on the type of data and the purpose of the display. For example, the SIP Realms All widget displays an actionable table and the Recording widget displays static text. You can access the list of widgets from either the navigation pane on the Monitoring tab or from the Home page by clicking Add Widget.

Most of the Widgets automatically display any available data when you click the name of the Widget, but some Widgets require further input. Such Widgets include a Settings button in their display that launches a parameters dialog were you specify the data to display. For example, the Realm Specifics Widget requires you to set the name of the realm and the auto refresh interval.

Note:

You must set up a valid SIP configuration before the E-SBC can display any SIP data in a Widget, including the default Widgets.

The following tables list and describe the Widgets in the same order as they are displayed on the Web GUI.

System

The following table lists all of the System widgets in the left column. The middle column displays the corresponding ACLI show command, when there is one. The right column describes the data that the Widget displays.

Widget Show Command Description
Accounting show accounting Displays a summary of statistics for configured external accounting servers.
ACL show acl all Displays cumulative and per-interface statistics on ACL traffic and drops, displaying Recent, Total, and PerMax counts. The display also separates traffic from trusted from untrusted sites.
Alarms show alarms Displays existing alarms and allows you to clear them.
Authentication RADIUS show radius all Displays the status of established RADIUS accounting connections.
Authentication TACACS show tacacs stats Displays statistics related to communications between the E-SBC and configured TACACS servers .
Communications Monitor Errors show comm-monitor errors Displays Communications Monitor aggregate error statistics information.
Communications Monitor Internal show comm-monitor internal Displays Communications Monitor aggregate internal statistics information.
Communications Monitor Stats show comm-monitor stats Displays statistics related to connections between the E-SBC Communications Monitor probe and any configured Communications Monitor servers.
Editing Configuration show configuration Displays the current editing configuration.
Editing Configuration Short show configuration short Displays only the parameters that you modified in the editing configuration.
Configuration Inventory show configuration inventory Displays the editing and running configuration inventory of all configured elements.
Running Configuration show running-config Displays the current running configuration.
Running Configuration Short show running-config short Displays only the parameters that you modified in the running configuration.
Configuration Version show version Displays the configuration version number table.
Highest Task CPU Usage No show command Displays a line graph with 5-10 tasks with the highest CPU usage in percent, during a specific period of time.
Highest Task CPU Usage No show command Displays a table with 5-10 tasks with the highest CPU usage in percent, during a specific period of time.
Current Disk Usage Pie Graph No show command Displays the current disk usage in a pie graph.
Current Disk Usage Table No show command Displays the current disk usage in a table.
Features show features Displays the features that are currently enabled, based on added licenses.
Interfaces show interfaces Displays all of the information concerning the rear interfaces.
Interfaces Brief show interfaces brief Displays key running statistics about the rear interfaces in one graphic.
Interface Mapping show interface mapping Displays the configured physical interfaces with their MAC addresses and label.
Virtual Interfaces show virtual interfaces Displays the virtual interfaces for signaling services.
Wancom show Wancom Displays negotiated duplex mode and speed for all system control interfaces.
ARP Info show arp info Displays the current Internet-to-Ethernet address mappings in the ARP table.
ARP Statistics show arp statistics Displays ARP statistics.
ARP Summary show arp Displays the current Internet-to-Ethernet address mappings in the ARP table.
IP Connections show ip connections Displays all TCP and UDP connections.
Neighbor Table show neighbor table Displays the IPv6 neighbor table and validates that an entry for the link local address exists and that the gateway uses that MAC address.
Routes show routes Displays the current system routing table.
IP Summary show ip Displays IP statistics.
IP TCP show ip tcp Displays all TCP statistics.
IP UDP show ip udp Displays all UDP statistics.
Licenses license Displays existing licenses and allows you to add or delete them.
Current Memory Usage No show command Displays the current percentage of free and allocated memory in a pie graph.
Current Memory Usage No show command Displays the current percentage of free and allocated memory in a table.
Historical Memory Usage No show command Displays a line graph of the kilobytes of free and allocated memory over a period of time.
Historical Memory Usage No show command Displays a table of the kilobytes of free and allocated memory over a period of time.
Memory Summary show memory Displays statistic related to the memory.
Platform All show platform all Displays full platform information.
Platform CPU load show platform cpu-load Displays current CPU load.
Platform Errors show platform errors Displays service pipe write errors.
Platform Limits show platform limits Displays platform related limits.
PROM Info show prom info all Displays all available PROM information.
Temperature show temperature Displays the temperature in Celsius for all components with temperature sensors.
Processes show processes Displays statistics for all active processes.
SNMP Community Table show snmp-community-table Displays all information for configured SNMP communities including requests and responses for each community.
Trap Receiver show trap-receiver Displays trap receiver information for each configured SNMP community.
SPL Memory show spl memory Displays SPL memory for each task SPL engine.
SPL Options show spl-options Displays information on all SPL options.
SPL Statistics show spl statistics Displays statistics for all tasks.
SPL Version show spl Displays the version of the SPL engine.
System Health show health Displays the system health table for HA pairs.
TDM Channels show tdm channels Displays the TDM b and d channel configurations.
TDM Dialplan show tdm dialplan Displays the TDM dial plan configuration.
TDM Spans show tdm spans Displays the TDM spans configuration.
TDM Status show tdm status Displays the status of TDM operations.
Clock show clock Displays the current date and time.
NTP Server show ntp server Displays information about the quality of the time used for offset and the delay measurement maximum error bounds.
NTP Status show ntp status Displays information about configuration status, NTP daemon synchronization, NTP synchronization in process, and if NTP is not responding.
Time Zone show timezone Displays the time zone.
Clock UTC show clock utc Displays the current date and time in Coordinated Universal Time (UTC).
Uptime show uptime Displays information about the length of time the system has been running in days, hours, and seconds. Also displays the current date and time information.
User Management show users Displays a table that lists all users currently logged on to the system.
Version Boot show version boot Displays the boot version.
Version CPU show version cpu Displays the CPU version.
Version Hardware show version hardware Displays the hardware version.
Version Image show version image Displays the image version.
Version Summary show version Displays the Operating System version information, including the OS version number, the manufacturing date of the current version, and other details.

Media

The following table lists all of the Media widgets in the left column. The middle column displays the corresponding ACLI show command. The right column describes the data that the Widget displays.

Widget Show Command Description
Media Classify show media classify Displays network processor statistics.
Media Host Stats show media host-stats Displays statistics for the host processor, including the number and types of packets received at a specific port.
MBCD Acls show mbcd acls Displays Middlebox Control Daemon (MBCD) Access Control statistics.
MBCD All show mbcd all Displays related to many of the show MBCD sub-commands. The widget shows only those MBCD messages that show statistics.
MBCD Errors show mbcd errors Displays MBCD error statistics.
MBCD Realms show mbcd realms Displays statistics of all MBCD realms.
MBCD Statistics show mbcd statistics Displays information related to media flows established by the MBCD task.
NAT By Index show nat by-index Displays the specified range of entries in the NAT table, with a maximum of 5024 entries. The default range is 1-200. The range corresponds to the line numbers in the table, not to the number of the entry.
NAT in Tabular show nat in-tabular Displays a specified range of entries in the NAT table.
Realm Specifics realm-specifics Displays all realm-specific configuration based on the specified realm-id.
Realm Summary show realm Displays the realm summary statistics.
Xcode Codecs show xcode codecs Displays counts of codec pairs and ptime transrating in use.
Xcode Load show xcode load Displays the transcoding resources in use.
Xcode Xlist show xcode xlist Displays the XCode Xlist.

Signaling

The following table lists all of the Signaling widgets in the left column. The middle column displays the corresponding ACLI show command. The right column describes the data that the Widget displays.

Widget Show Command Description
DNS show dns Displays statistics for the DNS configuration.
ENUM show enum Displays ENUM statistics.
Fraud Protection All show fraud-protection all Displays all Fraud Protection entries.
Fraud Protection Black list show fraud-protection blacklist Displays the Fraud Protection blacklist entries.
Fraud Protection Rate limit show fraud-protection rate limit Displays the Fraud Protection rate limit list entries.
Fraud Protection Re-direct show fraud-protection redirect Displays the Fraud Protection redirect list entries.
Fraud Protection White List show fraud-protection white list Displays the Fraud Protection white list entries.
Fraud Protection All Matches show fraud-protection all matches-only Displays the Fraud Protection match-only entries.
Fraud Protection Blacklist Matches show fraud-protection blacklist matches-only Displays the Fraud Protection blacklist match-only entries.
Fraud Protection Rate Limit Matches show fraud-protection rate limit matches-only Displays the Fraud Protection rate limit match-only entries.
Fraud Protection Redirect Matches show fraud-protection redirect matches-only Displays the Fraud Protection redirect match-only entries.
Fraud Protection White List Matches show fraud-protection white list matches-only Displays the Fraud Protection white list match-only entries.
Fraud Protection Summary show fraud-protection stats Displays the Fraud Protection summary.
H323d show h323d Displays H323 statistics.
LDAP show ldap Displays LDAP statistics.
LRT show lrt Displays the Local Routing Table statistics.
Recording show rec Displays SIP REC statistics for the Recording Agent.
Registration by Realm show registration sipd by realm Displays calls that registered through a specified ingress realm for which you want to view cache information.
Registration H323 d show registration h323d Displays H323d registrations.
Registration SIP show registration SIP Displays SIP registrations.
Registration Statistics show registration statistics Displays a table of counters showing the total and periodic number of registrations by protocol.
Sessions show sessions Displays the session capacity for license and session use.
Agent Details show sipd agents Displays statistics related to defined DIP session agents.
Agent Groups show sipd groups Displays cumulative information for all session agent groups.
Agent Individual show sipd agents <agent name> Displays statistics related to the specified SIP session agent.
Client Trans show sipd client Displays statistics for SIP client events when the SBC is acting as a SIP client in the B2BUA role.
SIP Codecs show sipd codecs Displays codec usage for a realm.
SIP Errors show sipd errors Displays statistics for SIP media event errors.
Interface Individual show sipd interface Displays SIP interface statistics for the specified realm.
Interface Summary show sipd interface Displays all SIP interface statistics.
Method Ack show sipd ack Displays all SIP ACK method statistics.
Method Bye show sipd bye Displays the SIP BYE method statistics.
Method Cancel show sipd cancel Displays all SIP CANCEL method statistics.
Method Info show sipd info Displays the SIP INFO method statistics.
Method Invite show sipd invite Displays the SIP INVITE method statistics.
Method Message show sipd message Displays the SIP MESSAGE statistics.
Method Notify show sipd notify Displays the SIP NOTIFY statistics.
Method Options show sipd options Displays the SIP OPTIONS statistics.
Method Prack show sipd prack Displays the SIP PRACK method statistics.
Method Publish show sipd publish Displays the SIP PUBLISH method statistics.
Method Refer show sipd refer Displays the SIP REFER method statistics.
Method Register show sipd register Displays the SIP REGISTER method statistics.
Method Subscribe show sipd SUBSCRIBE Displays the SIP SUBSCRIBE method statistics.
Method Update show sipd update Displays the SIP UPDATE method statistics.
SIP Realms All show sipd realms Displays realm statistics related to SIP processing.
SIP Realms Individual show sipd realms <realm name> Displays realm statistics related to SIP processing for the specified realm.
SIP Redundancy show sipd redundancy Displays information about SIP redundancy.
Server Trans show sipd server Displays statistics for SIP server events when the SBC acts as a SIP server in the B2BUA role.
SIP Sessions All show sipd sessions all Displays all SIP sessions currently on the system.
SIP Sessions show sipd sessions Displays the number of sessions and dialogs in various states for the Period and Lifetime spans.
SIP Status show sipd status Displays information about SIP transactions.

License Widget

The License widget on the Web GUI provides a workspace where you can view, add, and delete Oracle® Enterprise Session Border Controller (E-SBC) licenses.

From the Widgets tab on the Web GUI, the system displays the Licenses page when you click Widgets, System, Licences.

The Licenses page displays a list of your E-SBC licenses with the following information.

If you want to see the details of a particular license, click the show-hide toggle by the license name to expand the view to show all of the details. The following illustration shows an example of license details.

This image is a screen capture showing a sample display of license details the SBC displays when you choose to view the license details. Details include the license type, session count, installation date, begin date, and expiration date..

The Licenses widget provides the controls to Add and Delete licenses.

When you click Add, the system displays the Set license dialog.

When you select a license from the Licenses list and click Delete, the system displays the delete Confirmation dialog.

The License widget includes the Refresh, Download, Add to Dashboard, Pin to Favorites, and Help icons, familiar from other widgets, in the top, right-hand corner. Note that the License widget does not include the Settings icon and the Auto-refresh function because these operations do not apply to licenses.

The Set License wizard is linked to the License widget, so that you can view your licences from the wizard. After launching the Set License wizard, use the "View current license information" link in the Set License dialog to see a view-only list of your E-SBC licenses.

This image is a screen capture of the Set License dialog showing the link you can click to view a list of your current licenses.

The only operations allowed in view mode are Refresh and Download.