My Oracle Support (MOS) is your initial point of contact for any of the following requirements:

• Product Support:

  The generic product related information and resolution of product related queries.

• Critical Situations

  A critical situation is defined as a problem with the installed equipment that severely affects service, traffic, or maintenance capabilities, and requires immediate corrective action. Critical situations affect service and/or system operation resulting in one or several of these situations:

  • A total system failure that results in loss of all transaction processing capability
  • Significant reduction in system capacity or traffic handling capability
  • Loss of the system’s ability to perform automatic system reconfiguration
  • Inability to restart a processor or the system
  • Corruption of system databases that requires service affecting corrective actions
  • Loss of access for maintenance or recovery operations
  • Loss of the system ability to provide any required critical or major trouble notification

  Any other problem severely affecting service, capacity/traffic, billing, and maintenance capabilities may be defined as critical by prior discussion and agreement with Oracle.

• Training Need

  Oracle University offers training for service providers and enterprises.

My Oracle Support (https://support.oracle.com) is your initial point of contact for all product support and training needs. A representative at Customer Access Support can assist you with My Oracle Support registration.

You are connected to a live agent who can assist you with My Oracle Support registration and opening a support ticket.

My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.

The information in this document addresses the product releases that are currently covered under Premier Support and also some product releases that are no longer covered under Premier Support. Refer to Lifetime Support for your Oracle Application Unlimited Products on the Applications Unlimited Lifetime Support web page for support information.

Refer to the Release Notices of each product release for information related to supported upgrade paths.

Oracle Communications customer documentation is available on the web at the Oracle Help Center (OHC)Oracle Help Center (OHC) site. You do not have to register to access these documents. Viewing these files requires Adobe Acrobat Reader, which can be downloaded at http://www.adobe.com.

1. Access OHC.
2. Click Industries> Communications.

   The Communications Documentation page appears.

3. Under Signalling and Policy header, select EAGLE.

   The list of entire documentation set for EAGLE Product Line and releases appears.

4. Click on your product and then the release number.

   A list of the entire documentation set for the selected product and release appears.

5. To download a file to your location, right-click the PDF link, click Save Target As (or similar command based on your browser), and save to a local folder.

Oracle Communications software is available for electronic download at the Oracle Software Delivery Cloud (OSDC) site. Only authorized customers with a valid password may download software from the site.

For directions on downloading the software and other information about using this site, click FAQ on the top right corner.