1 Introduction
This chapter contains an overview of the available information for HLR alarms and events. The contents include sections on the scope and audience of the documentation, as well as how to receive customer support assistance.
1.1 Overview
This manual provides hardware descriptions for Oracle Communications signaling systems or components based on the EAGLE for releases 45.0 and later. For hardware descriptions of earlier releases, contact your sales representative.
This manual provides an overview of each system and its subsystems including details of standard and optional hardware components. In addition, this manual describes basic site engineering for signaling products.
Systems included in this manual are:
-
EAGLE Signal Transfer Point (STP)
-
Multi-Purpose Server(MPS)
For information on Oracle Communications EAGLE Application Processor Provisioning (EPAP) using the Oracle Communications EAGLE Application B Card (E5-APP-B) Platform, see Application B Card Hardware and Installation Guide.
1.2 Scope and Audience
The scope of this manual includes Oracle Communications EAGLE system information. This manual also contains details on Multi-Purpose Server (MPS), Frames, Modules, and Alarm Panels.
1.3 References
For more information, refer to the following documents:
- Application B Card Hardware and Installation Guide
- Installation Guide
- Database Administration - SS7 User's Guide.
1.4 Regulatory Compliance and Certification
Oracle Communications products are tested to meet the following regulatory standards:
- Network Equipment Building System (NEBS) level 3 as listed in Telcordia SR-3580.
- Applicable Telcordia Electromagnetic Compatibility and Electrical Safety requirements in GR-1089-CORE.
- Applicable Physical Protection requirements in GR-63-CORE.
- Relevant directives and harmonized standards in support
of the products Compliance European (CE) mark required in Europe.
Figure 1-1
shows the mark used to indicate this compliance.
Figure 1-1 European Directives CE Mark
- Relevant standards in ElectroMagnetic Compatibility (EMC) directive 2004/108/EC.
- Relevant standards in Safety directive 2006/95/EC, supported by Certified Body (CB) Test Certificates issued by the National Certification Body as tested to IEC 60950 with national differences for participating countries .
- Underwriters Laboratories (UL) listed under UL File
E200146 for USA and c-UL for Canada.
Figure 1-2
shows the mark used to indicate this compliance.
Figure 1-2 Combined UL Mark for the United States and Canada
- Relevent standards in SJ/T 11363-2006 for limits of
certain hazardous substances.
Figure 1-3 Hazardous Substances
台灣標準文件 CNS 15663
Taiwan Standard CNS 15663
Eagle 通訊機架
Eagle Communication Rack
表格文件號碼 :
Table part number: 7360209

中国标准文件 SJ/T 11364
China Standard SJ/T 11364
Eagle 通讯机架
Eagle Communication Rack
表文件号码 :
Table part number:
7360209

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1.5 Hardware Repair and Return
Table 1-1 Basic RMA Types
Replacement Type | Description | Turnaround |
---|---|---|
Priority Advance Replacement |
Customer requests the URGENT replacement of a damaged product |
Same Day Shipment |
Advance Replacement |
Customer request the replacement of a damaged product |
Shipment Within 3 Business Days |
Repair / Return |
Customer will return a damaged product for repair |
Shipment Within 5 Days After Receipt |
Expendable |
A damaged part, such as a cable, is replaced, but the Customer does not return the damaged product |
Depends on Urgency - Shipment Within 3 Business Days |
Table 1-2 lists the RMA return reasons.
Table 1-2 RMA Reasons for Return
Reason for Return | Description |
---|---|
Damaged by Environment |
Product damaged by environmental phenomena such as water damage or earthquake |
Damaged in Shipment |
Damaged between shipment from Oracle and receipt at the Customer’s installation site. |
DOA – Dead on Arrival |
Product is not functional when it is first installed at the Customer’s location. |
Lab Return |
Products returned from lab sites. |
Product Capture |
Defect to be captured by Quality or Engineering (not Product Recall). |
Product Deficiency |
Anything wrong with the part that doesn’t fall into another category. |
Product Recall |
Products recalled by divisions for the repair of a defect or replacement of defective products. |
Return – No Product Deficiency |
Anything returned without the product being defective. |
1.5.1 Repair and Return Shipping Instructions
All returned equipment, assemblies, or subassemblies must be shipped to the Repair and Return Facility specified by the Technical Services engineer. The item being returned must be shipped in the original carton or in an equivalent container assuring proper static handling procedures and with the freight charges prepaid.
The assigned RMA number must be clearly printed on the “RMA#:” line of the shipping label on the outside of the shipping package. If the RMA number is not placed on the label, the return could be delayed.