1 Order to Cash Implementation Overview
The Order to Cash business process covers the complete lifecycle of customer onboarding, ordering, asset management and monetization. This guide describes how to implement the Order to Cash business process in which you perform run-time tasks related to order processing, fulfillment and billing.
About Order to Cash
The Order to Cash journey starts after a product offering is launched in the preceding Business Proposal-to-Launch journey and a sales order is received. It covers all process flows that begin after an order for a product offering is received.
The Order to Cash business processes are aligned with the Telemanagement Forum (TMF) Open Digital Architecture (ODA) business architecture.
The solution supports the following processes, which are realized by the functional capabilities and integration provided within and across Siebel CRM, Oracle Communications Order and Service Management (OSM) and Oracle Communications Billing and Revenue Management (BRM):
-
Order to Payment
-
Request to Change
-
Termination to Confirmation
The solution also uses Oracle Communications Application Integration Architecture (AIA), which is an integration framework, to integrate flows across Siebel CRM, OSM and BRM.
Figure 1-1 depicts the flow of Order to Cash journey.
The chapters that follow provide conceptual and procedural information about tasks related to order processing, fulfillment and billing.