To read a new Email message:

1. In the left-side navigation panel, click the name of the email folder that you want to read.
2. To open a specific Email message, click the corresponding mail row.
3. Double-click the subject to open the Email message in a new tab.

   The Inbox tab remains open. If you open several Email messages, they display as separate tabs.

   Alternatively, press the Enter key to open the Email message in a new tab.

4. When you finish reading the Email message, close the tab to return to the Email message list of the current folder.

If accepting and declining calendar events via email is enabled at your site, you can reply to calendar events from your calendar through email.

The email invitation contains the following event information:

• Summary, which is a link that takes you to the calendar invitation details form
• Location
• Description
• Time
• Invitee list

Calendar events sent via email provide three options for the recipient: Yes, No, and Maybe. Click one of these options. Yes displays the event on your calendar. No keeps the event off your calendar. Maybe keeps a tentative, greyed out appointment on your calendar.

To compose a new Email message:

• In two-pane layout, click the New Mail icon in the Quick Actions menu in the upper-left corner of the Convergence UI, or click Write in the Mail section of the Convergence UI.
• In three-pane layout, select New Mail from the New Mail drop-down list in the upper-left corner of the Convergence UI or click Write in the Messages Listing section of the Convergence UI.

The Compose tab consists of the following parts:

• Toolbar menu

  The toolbar menu contains the following icons:

  • Send: Sends the Email message to the respective recipients.
  • Attach: Attaches a file to the Email message.
  • Save: Saves the Email message as a draft which you can refer later.
  • Bcc: Enables you to send a blind copy of the Email message to recipients.
  • Options: Enables you to add more features to your Email message.
  • Cancel: Closes the current tab and returns to the Messages view.
• From: This field contains a drop-down list with all the configured sender profiles you have for this account. This field is not displayed if you have not configured external POP accounts. This list includes the name followed by the email address of each configured external account. Convergence enables you to collect email from other POP accounts in addition to the default account.

  You can receive, send, reply, or forward email from or to other email accounts that support POP access. To know more about how to set up external accounts in Convergence, see "Collecting Email From External Accounts".

• To and Cc fields to include recipients email addresses.
• Subject field.
• Email Message format menu bar.

To compose and send a new Email message:

1. Click the Write icon on the center panel to display the Compose tab in two-pane layout.

   Click Write in the Messages Listing section to display the Compose tab in three-pane layout.

2. Enter the email addresses of the recipients who should receive your Email message in the To field. Use a comma to separate multiple addresses.

   Alternatively, click the Address Book icon next to the To field to select the email address. To send a copy to a recipient, enter the email address in the Cc field or click the Address Book icon next to the Cc field to select an email address.

   See "How Do I Add Contacts from Address Book?" for more information.
3. To send a blind copy to a recipient, click the Bcc icon. The Bcc field appears. Enter the email address in the Bcc field. Optionally, click the Address Book icon next to the Bcc field to select email address from the saved list.
4. Enter the subject of your Email message in the Subject field.
5. Click Options in the top toolbar.

   The expanded Email message options are shown.

6. From the priority drop-down list, select the required priority.

   The priorities are Normal, Urgent, and Low. By default, the Email messages are sent with normal priority.

7. From the Receipt drop-down list, select an option. The options are:
   • None: Does not perform any action when the recipient receives this Email message.
   • Read: Sends a notification when the recipient reads the Email message.
   • Delivery: Sends a notification when this Email message is delivered to the recipient.
   • Delivery and Read: Sends notifications when your Email message is delivered and also when read by the recipient.
8. Select the Rich Text check box to include rich text features in the mail editor.
9. Click in the message text box and enter the text of the Email message. To attach a message to the mail, see "Working with Attachments".
10. Click Send to send the Email message.

You can respond to an Email message by clicking the Reply option on the toolbar.

To reply to an Email message:

1. Click Reply. To reply to the sender and all the recipients, click the downward arrow provided in the Reply option.

   A drop-down list of options appear with the following options:

   • Reply: Select this option to reply to the sender.
   • Reply All: Select this option to reply to the sender and to other recipients of the Email message.

   The mail compose tab appears with the names of the recipients included in the To and Cc fields as appropriate. The subject of the original Email message is prefixed with Re:, and the original message appears inline.

2. If you have configured Convergence for multiple sender identities, select the identity you want to use for this message by selecting an option from the From drop-down list. If you have not configured multiple sender identities, the From field does not appear. The default identity is used. For more information, see "Sender Identities".
3. (Optional) Enter the email addresses of additional people who should receive your Email message in the To field. Use a comma to separate multiple addresses.

   Alternatively, click the Address Book icon next to the To field to select email addresses. To send a copy to a recipient, enter the email address in the Cc field or click the Address Book icon next to the Cc field to select email address.

   See "How Do I Add Contacts from Address Book?" for more information.

4. To send a blind copy to a recipient, click Bcc. This displays the Bcc field. Enter the email address in the Bcc field.

   Optionally, click the Address Book icon next to the Bcc field to select an email address from the saved list.

5. Enter the subject of your Email message in the Subject field.

   By default, the original subject is appended with Re: indicating this as a reply to the original Email message.

6. Click Options on the top toolbar.

   The expanded Email message options are shown.

7. From the priority drop-down menu, select the required priority.

   The options are Normal, Urgent, and Low. By default, Email messages are sent with normal priority.

8. From the Receipt drop-down list, select an option.

   The options are None, Read, Delivery, and Delivery and Read.

9. Select the Rich Text check box if you want to include rich text features in the mail editor.
10. Select the message text box, and enter the text of the Email message.
11. Click Send.

You can forward an email by clicking the Forward option on the toolbar.

Use any of the following options to forward an Email message:

• Forward as Attachment: The forwarded Email message gets attached as a separate document. This is the default action. If you want to forward an email as an attachment, click Forward.
• Forward as Inline: The forwarded Email message gets appended to your Email message just beneath the current Email message.

To forward an opened Email message with attached files, perform the following steps:

1. In the left-side navigation panel of the Mail tab, click the name of the email folder that has the Email message.
2. Click Forward if you want to forward the email as an attachment.

   To forward the email as inline message, click the drop-down arrow next to Forward option. A drop-down list appears with the following options:

   • As Attachment: Select this option to forward the Email message as an attachment.
   • Inline: Select this option to append the Email message below the current Email message.

   The compose tab appears and the Email message is included based on the selection above.

3. If you have configured Convergence for multiple sender identities, select the identity that you want to use for this message by selecting an option from the From drop-down list. If you have not configured multiple sender identities, the From field does not appear. The default identity is used. For more information, see "Sender Identities".
4. Enter the email addresses of the recipients who should receive your message in the To field. Use a comma to separate multiple addresses.

   Alternatively, click the Address Book icon next to the To field to select email addresses. To send a copy to a recipient, enter the email address in the Cc field or click the Address Book icon next to the Cc field to select an email address.

   See "How Do I Add Contacts from Address Book?" for more information.

   To send a blind copy to a recipient, click Bcc. Enter the email address in the Bcc field. Optionally, click the Address Book icon next to the Bcc field to select an email address.

5. Enter the message in the message body.
6. Click Send.

Convergence provides the spell check option to check spelling errors in your Email message. You can perform spell check in the following languages:

• English
• German
• French
• Spanish

To spell check the Email message you composed, perform the following steps:

1. Click the Spell Check option on the Compose tab toolbar.

   The Check Spelling dialog displays all the misspelled words and suggestions.

2. Select the correct spelling from the list of suggested words (if available) based on the highlighted word.

   • Replace: To replace the misspelled word with the new word that is selected.
   • Replace All: To replace the misspelled word in all the occurrences.
   • Ignore: To ignore the suggestions.
   • Ignore All: To ignore all occurrences of this word throughout the message.
   • Cancel: To return to compose mail tab.
   • Send: To send the Email message.

Use any of the following ways to add contacts to the To, Cc, and Bcc fields:

• Auto completion of addresses
• Address Book icon next to the To, Cc,and Bcc fields

To add a contact using the auto completion of addresses:

1. Enter the name or email address of your contact or group in the To, Cc, or Bcc fields. As you type, a drop-down list displays a list of matches. You can select the required address from the list displayed.

2. The automatic completion feature in Convergence enables you to select contact or group when you partially enter the name or email address so that, you do not need to remember the contact or group email address. The auto completion of addresses is always enabled for the Personal Address Book entries. For Convergence to provide auto completion of corporate address book entries, a server side parameter to enable corporate address book search must be set.

To add a contact using the Address Book icon, click the Address Book icon next to the To, Cc, or Bcc fields and add the displayed contacts from the Add from Address Book window to the respective To, Cc, or Bcc fields.

You can attach one or more files to an Email message.

To attach one or more files to an Email message, do one of the following:

• From your desktop or an explorer window, drag one or more files into an Email message that you are composing.
• In an Email message that you are composing, click the Attach option.

  A dialog box appears.

  Select one or more files and click Open.

Shift+Click or Ctrl+Click (Command+Click on a Mac) to select multiple files at a time.

1. When you compose your Email message, click Options in the top toolbar.

   The expanded message icons are shown.

2. From the Receipt: drop-down menu, select the type of return receipt that you want to request.

   The drop-down menu displays the following options:

   • None: No receipt is returned.
   • Read: Receipt is returned when the message is read.
   • Delivery: Receipt is returned when the message is delivered.
   • Delivery and Read: Receipt is returned when the message is both delivered and read.

When your recipients receive your Email message, they are asked to verify that they have read it.

When you receive an Email message requesting a return receipt, your incoming Email message displays a Sender Requests Read Receipt notice.

Click Confirm to verify the return receipt. Convergence notifies the sender that you have read the Email message.

Click Cancel to disregard the request.

After you select a response, the Sender Requests Read Receipt notice goes away.

You can search for an Email message in any of your mail folders or your inbox:

To do a quick search:

1. Select Inbox or a folder in which to search.
2. In the Quick Search field, click the down arrow to select your search criteria:
   • All Attributes: Searches all the attributes listed below. This is the default search criteria.
   • Subject: Searches only the subject line of your Email messages.
   • Sender: Searches only the sender name and email address of your Email messages.
   • To or CC: Searches the recipient names and email addresses (specified in the To and CC fields) of your Email messages.
   • Subject or Sender: Searches the subject line and searches the sender name and email address of your Email messages.
   • Body: Searches the text inside the body of your Email messages.
3. In the Quick Search field, enter the text for which you want to search.

   Email messages in the folder or Inbox are filtered as you enter text that matches the search criteria.

To do an advanced search:

1. Select your inbox or a folder in which to search.
2. In the Quick Search field, click the down arrow and select Advanced Search. The Advanced Search tab appears.
3. To select another search location, click Select next to the In field.

   The Select window appears with a list of folders available in your Inbox.

   1. Select the folder from which you want to search Email messages.
   2. Click OK.
4. Select the matching criteria for your search string by selecting any one of the following options:
   • Match all of the following
   • Match any of the following
5. Select the required option from the first drop-down list in the pane below. The following options are available:
   • From
   • Subject
   • To
   • Cc
   • To or Cc
   • Date
   • Body
   • Email message Size (KB)
   • Age in Days
   • Status
6. Select the required option from the second drop-down list.

   This option provided in this drop-down list depends on the selection in the previous step.

7. Enter a relevant search string for the Email message in the adjacent text field.

   To enter a date, click in the text field. A mini calendar appears and you can select a date. By default, the calendar displays the current month.

   You can add more conditions by clicking plus provided adjacent to the first condition. Alternatively, you can also remove search conditions by clicking minus adjacent to each search condition. You must have at least one condition to search Email messages.

8. Click Search.

   In two-pane layout, all Email messages in the selected folder satisfying the search criteria are displayed in the Search Results tab.

   In three-pane layout, all Email messages in the selected folder satisfying the search criteria are displayed in the mail listing pane.

You can perform the following actions on an Email message. These actions can be performed either by right-clicking the Email messages or by clicking the available options on the message toolbar:

• Open: To open an Email message, double-click the Email message or right-click the Email Message and select the Open action.
• Reply: To reply to the sender of the Email message click Reply from the message toolbar or right-click the Email Message and select the Reply action.
• Reply All: To reply to all the recipients of the Email message, click the downward arrow next to the Reply and select Reply All or right-click the Email Message and select the Reply All action.
• Forward: To forward the selected Email message, right-click the Email message and select Forward from the drop-down list. A new compose Email message tab appears and the Email message is included as an attachment. The Email message is forwarded as an attachment.

  You can also click the downward arrow provided next to Forward on the mail toolbar. A drop-down list appears with the following options:

  • As attachment: Select this option if you want to forward the Email message as an attachment. A new compose message tab appears and the Email message is included as an attachment.
  • Inline: Select this option if you want to forward the Email message as an inline Email message. A new compose message tab appears and the Email message is included in the body of the new Email message.

    By default, when you click Forward, the Email message is forwarded as an attachment.

• Delete: To delete this Email message, right-click the Email message and select Delete from the drop-down list. Alternatively,
  • Select the Email message and click Delete on the message toolbar in two-pane layout.
  • Select the Email message and click Delete on the message listing toolbar in three-pane layout. Alternatively, Select the Email message and click Delete on the message toolbar in three-pane layout.

• Mark: The following options are available:

  Note:

  The options under the mark option are toggled. For example, if the Email message you selected has been already read or flagged, you are able to mark it as unread or unflagged only.
  • As Unread: This option will mark the Email message as Unread. To mark an Email message as Unread, right-click the Email message and select As Unread from the Mark drop-down list. The Email message is listed as an unread Email message. To mark it as a Read Email message, select the Email message and mark it as Read.

    Alternatively,

    • You can read the Email message by clicking it and the Email message is automatically marked as Read.
    • You can mark the Email messages as Read/Unread by a single click under the Read/Unread status column in message grid.
  • As Flagged: You can flag Email messages that are important and that need to be referred in the future. Right-click the Email message and select As Flagged from the Mark drop-down menu. A red flag appears in the last column of default folder view, indicating that this Email message is flagged. To unflag an Email message, select this Email message and choose the As Unflagged Email message action. Alternatively, you can mark an Email message as Flagged/Unflagged by clicking the Email message under the Flag column on message grid.
  • As Spam: Mark a Email message as spam or not spam. You must have spam filters enabled by your system Administrator. When you mark an Email message as spam, the Email message is moved into the designated spam folder. For more information on how to work with Spam Email messages, see "Managing Spam Email Messages".

    You can also mark an Email message as Spam or Not Spam by clicking the mail toolbar.

• Select All: To select all Email messages in the folder. To select all Email messages in a folder, right-click the Email message and select the Select All action from the drop-down list. Alternatively, click the Select All check box from the mail grid header. Clear the check box to cancel the selection.

  You normally select all Email messages if you want to perform a common task for all your Email messages in the folder.

  Note:

  To select more than one Email message when performing an action, hold the Ctrl key on the keyboard and select the required Email messages and left-click the mouse.
• Move to folder: To move your Email messages to other folders in your mailbox.

  This option is also available when you click the downward arrow next to Move on the message toolbar.

  You can move Email messages in the following ways:

  • Right-click the Email message or Email messages, and select the Move to Folder action from the drop-down list. When this action is selected, the Move Message window appears with the folder hierarchy of your Inbox. Select the folder that you want to move the Email message(s) to and click OK.
  • Select the Email messages and click Move from the message toolbar. A drop-down list appears with the following options:
    • Move to Folder: Select this option to move your Email messages to a specified folder.
    • Copy to Folder: Select this option to copy your Email message to a specific folder.
  • Drag and drop the selected Email messages into the folder you want to move the Email messages.
• Copy to folder: Use this option to copy Email messages to other folders in your Inbox. Right-click the Email message(s) and select the Copy to Folder action; the Copy Message window appears with all the folders available in the Inbox. Select the folder to where you want to copy the selected Email messages, and click OK. Alternatively, copy Email message(s) by clicking the downward arrow next to Move from the message toolbar and choosing the Copy to Folder option.
• Print: To print an Email message. You can print an Email message by clicking on Print from the message toolbar. Alternatively, right-click the Email message and select Print from the drop-down list.
• Other

  Note:

  The following actions can only be performed by right-clicking the Email message. Right click the Email message and select Other from the drop-down list.
  • Add Sender to Address Book: Adds the email address of the sender to the contact list.
  • Create Event From Message: Enables you to create an event from the Email message.
  • Create Task From Message: Enables you to create a task from the Email message.
  • Display Full headers: Displays the complete header information of the Email message.
  • Find messages from this Sender: Enables you to search the Email messages from the sender of the current Email message. When this action is selected, the Advanced Search window appears. For more information on searching Email messages, see "Searching Email messages".
• Expunge: To delete the selected Email message permanently:
  • Select the Email message and click Expunge on the message toolbar in two-pane layout.
  • Select the Email message and click Expunge on the message listing toolbar in three-pane layout.

Select the Select All option to perform a common task for all your Email messages in the folder.

To select more than one Email message when performing an action, use the check box option. Select the check box next to the Email message to select an Email message and deselect the check box to cancel the selection.

To select multiple Email messages:

1. Select the check box next to the Email messages that you want to select.

   The selected Email messages are highlighted.

2. Perform the desired operation. For example, if you want to delete the selected Email messages, click Delete, or right-click the Email messages and select the Delete option from the list.

Alternatively, you can select more than one Email message in one of the following ways:

• Press CTRL key + click the Email message (to select non continuous Email messages)
• Press SHIFT key + click the Email message (to select a continuous range of Email messages)

  The check boxes get selected and you can perform the desired operation.

Administrators set a quota for your mailbox. You can view the quota information only if the Administrator sets a quota limit for you. The quota set for a user is based on the disk space or number of mails that the Inbox can store. An Administrator can also set quota for each mail folder in your Inbox. The mail quota for your Inbox depends on two criteria.

• The disk space used.
• The number of email that you can store.

The quota is exhausted if any one of the two criteria is satisfied, which ever occurs first. For example, if the Administrator has set a limit of 2000 mails and a storage of 2048 mega bytes; and if you have exhausted the 2000 mails limit but still have about 20 MB of disk space, your quota is exhausted.

If your Administrator has set a quota for you, a summary of the quota used is available under the Messages toolbar in the form of a bar chart. The threshold limit is indicated by a red color bar chart.

The threshold limit is set by the Administrator.

This topic contains the following sections:

• How Do I View my Overall Mail Quota Information?
• How Can I Check my Mail Quota Usage for a Particular Folder?

Spam Email messages are unsolicited bulk Email messages that you receive in your mailbox.

If your mail Administrator configures the mail server with a spam filter, Email messages that the filter identifies as spam are moved to a designated spam folder. The spam filter bases its decisions by comparing with known spam Email messages. To help the spam filter improve the comparison process, mark spam Email messages that the filter misses as spam and mark incorrectly identified spam Email messages as not spam. If spam is configured, a Spam folder is created and made available as a system folder.

For more information, see the following topic:

• How Do I Mark a Message as Spam or Not Spam?

You can delete a single Email message or multiple Email messages at a time.

To delete an Email message:

1. Select the Email message that you want to delete.
2. Click Delete on the message toolbar to delete the selected Email message.

   Alternatively, right-click the Email message and select Delete from the context menu to delete the Email message.

   Also, press the Delete key on your keyboard to delete the selected Email message.

To delete multiple Email messages, perform the following steps:

1. Press the Control key and select all the Email messages that you want to delete.
2. Click Delete on the message toolbar in two-pane layout.

   Click Delete on the message listing toolbar in three-pane layout. Alternatively, Select the Email message and click Delete on the message toolbar in three-pane layout.

   Alternatively, right-click the Email message and select Delete from the context menu.

You can print an Email message in the following ways:

1. Select the Email message that you want to print.
2. Click Print on the message toolbar.

   Or

   Right-click the Email message. A drop-down list appears. Select Print from the drop-down list to print a Email message.

3. A window appears showing a preview of the Email message when printed.

   The print dialog box appears based on your print settings.

4. Click Print.

Convergence can display several types of files attached to your Email messages.

You can download files that you cannot view and open them with an application on your computer. See "How Do I Save a File Attached to an Email message?" for more information.

By default, Convergence can display TXT, GIF and JPG files. If your browser is installed with a PDF plugin, Convergence can also display PDF files. Depending on how your system is configured, Convergence can also display other types of files. Ask your system administrator which kinds of files can be viewed in Convergence.

To view a file attached to an Email message:

1. Select or open an Email message that has an attachment.

   In two-pane layout, the Email message appears, either in the reading pane or in a new tab.

   In three-pane layout, the Email message appears in a new tab in the message view area.

   Attachments are listed between the subject line and email body.

2. Click the attachment you want to view.
3. From the pop-up menu, select View Attachment.

   Convergence displays the attachment in a new tab.

In the new tab, you can perform the following actions on an attachment you are viewing:

• Click Save to download the file to your computer.
• Click Send to create a blank email with the attachment already attached. The blank email appears in a new Compose tab in the work area. See "How Do I Compose and Send a New Email Message?" for more information about the Compose tab.
• Depending on the type of file, the type of browser you are using, and the type of plugins installed, you may also be able to print the attachment, zoom in and out, view the attachment in fullscreen mode, and search for text in the attachment.

You can save files that are attached to Email messages you receive. When you save an attachment, it is downloaded to your computer.

To save an attachment:

1. From your inbox, select or open an Email message that has an attachment.

   In two-pane layout, the Email message appears, either in the reading pane or in a new tab.

   In three-pane layout, the Email message appears in a new tab in the message view area.

   Attachments are listed between the subject line and email body.

2. Click the attachment you want to download.
3. From the pop-up menu, click Save.

The file is downloaded according to the way your browser is configured. For example, your browser may be configured to automatically download files to a specific folder, or your browser may be configured to prompt you for a download location and file name.

To sort Email messages in a folder, perform the following steps:

1. Decide how you want your Email messages to be displayed.

   You can display the Email messages in the ascending or descending order. You can sort the Email messages in any of the following order:

   • By the date Received or Sent
   • By the sender name, displayed as From
   • By the Email message Size, Subject, or Priority
   • By the read or unread status, or flag status
   • By the presence of Attachments
2. Select the required folder.
3. In two-pane layout, click any one of the following option that corresponds to your choice.

   In three-pane layout, any of the following option that corresponds to your choice can be selected from the drop-down list in the message listing toolbar and the selected option is displayed along with Up/Down arrow denoting ascending/descending order.

   • From: Displays Email messages alphabetically by the name of the sender. Click From to sort Email messages in the reverse alphabetical order.
   • Size: Sorts the Email messages by size in the ascending order. Click Size again to sort the Email messages in the descending order.
   • Subject: Sorts Email messages alphabetically by each Email message subject text on the Subject line. Click Subject again to sort Email messages in the reverse alphabetical order.
   • Read Status: Separates unread and read Email messages, followed by Email messages that you have forwarded, replied to, deleted (read or unread), or replied to and deleted.
   • Date: Sorts messages by date. By default, the latest Email message appears first. Click Received or Sent again to display the oldest Email messages first. The Date format setting that you select in the Options tab determines the format of the date.

To delete a folder, do the following:

Click the folder you want to delete and drag it to the Trash folder.

Or:

1. Right-click the folder.
2. Click Delete Folder from the menu.
3. Confirm that you really do want to get rid of the folder by clicking OK in the Delete Folder dialog box.

Or:

1. Select the folder.
2. Click the Delete Folder icon above the folder list on the left-side navigation panel in two-pane layout.

   Click Delete Folder from the Folder Actions drop-down list above the folder list on the left-side navigation panel in three-pane layout.

3. Confirm that you really want to delete the folder by clicking OK in the Delete Folder dialog box.

Your deleted folder is now a subfolder inside the Trash folder.

The Inbox, Drafts, Sent, Trash, and Spam are system folders and cannot be created or deleted.

To create a new folder:

1. Click the Create or Subscribe to a Folder icon above the folder list on the left-side navigation panel in two-pane layout.

   Click Create or Subscribe to a Folder from the Folder Actions drop-down list above the folder list on the left-side navigation panel in three-pane layout.

   A drop-down list appears.

2. Select New Folder from the drop-down list.

   The Create Mail Folder dialog box appears.

3. Enter a name for the folder in the New folder name field and click OK.

   An empty new folder with the entered name is created below the System Folder. New folders are created in alphabetical order below system folders.

You can also create a subfolder within another folder. For example, you have a folder named Vacations.

To create a new folder named Hotels within the Vacations folder, perform the following steps:

1. Click the existing folder. Vacations for example to highlight it.
2. Click New Folder icon above the folder list on the left-side navigation panel in two-pane layout.

   Click Create or Subscribe to a Folder from the Folder Actions drop-down list above the folder list on the left-side navigation panel in three-pane layout. Select New Folder from the drop-down list.

   Alternatively, right-click the selected folder and click New Folder.

3. Type Hotels as a name for the new folder and press Enter.

   The new folder Hotels appears in that list of subfolders.

   Alternatively, you can create a folder while performing other operations such as moving an Email message to another folder, setting vacation response, or mail filters.

To create a folder while performing other operations:

1. Click New Folder that appears at the lower left-side corner of the operation dialog box.

   A text field appears.

2. Enter the name of the folder you want to create.
3. Press the Enter key on the keyboard, or click anywhere within the dialog box.

   The default location is the main tree under which the new folder is created. To create subfolder, place the cursor on the folder under which you want to create a new folder.

Press the Esc key to cancel the new folder creation. To rename or delete the folder, right-click the folder in the dialog and select Rename Folder or Delete Folder from the list.

To rename a folder, do the following:

1. Click the Rename Folder icon above the folder list on the left-side navigation panel in two-pane layout.

   Click Rename Folder from the Folder Actions drop-down list above the folder list on the left-side navigation panel in three-pane layout.

   The Rename Folder dialog box appears.

2. Enter your new name for the folder and click Rename Folder.

   The folder is renamed to the new name.

Alternatively, you can rename a folder by right-clicking the folder that you want to rename and select Rename Folder.

Convergence enables you to create a shared folder and subscribe to the shared folders of other users.

See these topics to perform the following tasks:

• How Do I Share Mail Folders with Other Users?
• How Do I Subscribe to a Shared Folder?
• How Do I Unsubscribe From a Shared Folder?

SMS (short message service) is a method of communication that lets you to send short messages via phone, computer, or other mobile devices. In Convergence, the Mail tab optionally lets you to send and/or receive SMS text messages, provided this functionality is set up at your site.

To determine if one-way SMS is enabled for Convergence, check the following characteristics of each Convergence SMS type:

One-way SMS in Convergence:

• You are able to send SMS messages but unable to receive SMS messages
• There is no SMS system folder in Mail

To Compose an SMS message, use any of these options within the Convergence UI:

• Quick Actions: Click the New SMS icon in the Quick Actions menu in the upper-left corner of the Convergence UI in two-pane layout. Select the New SMS option from the New Mail drop-down list in the upper-left corner of the Convergence UI in three-pane layout.
• SMS folder: Click New message in the SMS tab of the SMS folder in the Mail pane.
• Address Book: Click a contact's phone number; a drop-down menu appears. Select Send SMS Message. See "How Do I Send SMS (Short Message Service) Messages through Address Book?".
• Calendar: If you receive a calendar notification in your Inbox, you can send the sender a message from the sender drop-down menu: Send <Sender Name> an SMS Message...

A New SMS message window appears consisting of the following parts:

• Phone Number or Contact Name. Enter your Contact's name or Phone number where your contact can receive SMS messages. As you enter the contact name or phone number, Convergence searches your Personal Address Book and/or Corporate Directory for that contact or number and adds it to the Phone Number or Contact Name.
• Message Area. Enter a message. When completed, click Send.

SMS Messages are listed in the SMS messages tab that displays when you click the SMS folder on the Messages pane. New SMS messages are highlighted in the SMS messages tab. The following features are available on the SMS messages tab:

• New Message. Opens a New SMS message. To send SMS messages, see "How Do I Compose and Send an SMS Message?".
• Reply. Click an SMS message in the SMS messages tab and click Reply. An SMS Message to <SMS number> or <Contact> displays.
• Delete. In the SMS messages tab, click the SMS message that you want to delete; then click Delete. Alternatively, you can hover over the SMS message and click the delete icon at the end of the message.
• Search bar. On the top right corner of the SMS Message tab, use the Search bar to find specific SMS Messages. Use the magnifying glass icon to change the search criteria: you can search by To or from phone number, From phone number, or Message text.
• Show this conversation. Click an SMS message in the SMS messages tab and click Show this conversation. Alternately, right-click a message and select Show this conversation.

When an SMS message cannot be delivered, Convergence alerts you in the following way:

One-way SMS: You see a Non Delivery Notification (NDN) as a regular email in your INBOX. The email is badged to indicate that it is an NDN related to an SMS message.