3 Assigning Collections Personnel Roles
Learn how to set up roles in Oracle Communications Billing and Revenue Management (BRM) Collections Manager to control which employees can perform collections actions and view collections details for your customers.
Topics in this document:
Assigning Collections Personnel Roles
You assign collections roles in Collections Configuration Center. The tasks that collections personnel can perform and the information they can see depend on their role.
Collections Configuration Center displays a list of all CSR accounts. You select the accounts that should have a collections role.
To customize how agents are assigned, use the following:
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PCM_OP_COLLECTIONS_POL_ASSIGN_AGENT opcode. See "Assigning Bill Units Automatically" in BRM Opcode Guide.
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PCM_OP_COLLECTIONS_POL_ASSIGN_DCA policy opcode. See "Assigning Bill Units to a Debt Collections Agency" in BRM Opcode Guide.