Getting Started with Business Operations Center

1 Getting Started with Business Operations Center

You use Oracle Communications Billing and Revenue Management (BRM) Business Operations Center to create, schedule, and view the results of the following operations:

Billing: Finds accounts that need to be billed; calculates the balance due for each bill unit in the accounts, including all usage and cycle fees; and creates a bill for the balance due.
Collecting payments: Collects the balance due for accounts that use payment card (credit or debit card) or direct debit payment methods.
Invoicing: Generates invoices that list the events that were charged for and the customer's total account balance.
Generating general ledger reports: Generates general ledger reports to collect general ledger data for general ledger accounts.
Synchronizing product catalogs: Synchronizes the catalogs stored in the BRM server with updated values from customers.
Refunding payments: Finds accounts that have refund items, and makes online refund transactions.
Workflows: Runs a set of jobs in order, enabling an automated end-to-end process.
Your custom applications: Runs your custom applications and displays the results in the Business Operations screen. You must configure Business Operations Center to run your custom application.
Tracking business trends: Shows business trends based on data generated by the different supported operations.

For information about managing or administering Business Operations Center, see "Using Business Operations Center" in BRM System Administrator's Guide.

Overview of Business Operations Center Menus and Sections

Business Operations Center includes the following pages and sections:

Home Page: The Home page serves as your central dashboard for monitoring job statuses and system health. It contains the following key sections:
- Unresolved box displays the number of failed jobs that require rerunning until successful
- Attention box highlights jobs that need immediate consideration, either because they are blacked out or failed to run due to system issues.
- Failed BRM-initiated Payment Transactions panel, which shows the count of failed Real Time Checkpoints, Batches, and Other payment transaction failures from the last 24 hours.
- Completed and Scheduled jobs, providing a comprehensive view of job execution activity.
History Page: The History page offers a comprehensive view of your job history and allows you to track job completion over different time periods. On the left side, you can select the desired time period, ranging from 24 hours to a year. You can also filter jobs by their status like Failed, Success, and Blacked-out. The filter field at the top enables you to filter by job IDs and other criteria. Additionally, the Sort By list at the top right lets you organize your job history data for easy access and analysis.
Jobs Page: The Jobs page is your hub for managing and monitoring both running and configured jobs in the system. It allows you to select categories of jobs in the left pane and then view individual jobs. It also has an Other Actions menu, which allows you to manage category definitions, create blackout periods, and manage virtual time. The Jobs page helps to streamline job management and customization.
Dashboard: The Business Dashboard serves as a comprehensive visual representation of various critical jobs in Business Operations Center. This dynamic dashboard displays graphs that summarize essential metrics for financial performance, subscriber activity, and product trends. For instance, the Payments Received graph shows the total payments collected in dollars, while other visualizations present related revenue, account, and product insights.

About Using Browser Commands with Business Operations Center

To avoid losing data, do not use browser commands, such as Back, Forward, and Refresh.

About Roles

Table 1-1 lists the user roles that provide access to Business Operations Center functionality. A user's role determines what tasks the user can perform in Business Operations Center.

Table 1-1 User Roles for Business Operations Center

Role	Description
BOC Super Admin	Create, edit, delete, deactivate, and reactivate billing, collecting payment, invoicing, general ledger, synchronizing product catalog, refund, and workflow operations. Resolve failures in payments from the Home page. Have read access to the Dashboard page. Create users and assign roles to them.
Operations Billing Admin	Create, edit, delete, deactivate, and reactivate billing and invoicing operations.
Operations Custom Admin	Create, edit, and delete custom categories in Business Operations Center. Create, edit, delete, deactivate, and reactivate custom operations.
Operations View	Have read access to the Job History page, job timeline, and failed BRM payment transactions on the Home page.
Operations Finance Admin	Create, edit, delete, deactivate, and reactivate operations to collect payments, generate general ledger reports, and refund payments. Resolve payment failures from the Home page. Have read access to the Home and Job History pages and the job timeline.
Finance View	Have read access to the Dashboard page.
Operations Pricing Sync Admin	Create, edit, delete, deactivate, and reactivate product catalog sync operations. Have read access to the Job History page and job timeline.

Using Keyboard Shortcuts

Table 1-2 lists the keyboard shortcuts for many actions in Business Operations Center.

Table 1-2 Keyboard Shortcuts in Business Operations Center

Action	Shortcut
Move focus to the next field or element from top to bottom and left to right.	Tab
Move focus to the previous field or element, from bottom to top and right to left.	Shift + Tab
In a drop-down list in the navigation bar and on the Job History page, open the menu and move to the next item in the list. For the Time Period and Status lists on the Job History page and Jobs page, move to the next item in the list.	Down Arrow
In a drop-down list in the navigation bar and on the Job History page, move to the previous item in the list. For a navigation list item on the Job History page and Jobs page, move to the previous item in the list.	Up Arrow
In the branding bar at the top of the interface, move to the next icon to the right. On the Jobs home page, move to the next tab to the right.	Right Arrow
In the branding bar at the top of the interface, move to the next icon to the left. On the Jobs home page, move to the next tab to the left.	Left Arrow
Click a link, a button, or an item on a navigation list or a drop-down list.	Enter or Spacebar
Opens a context menu, similar to a right-click with the mouse.	Shift + F10
Print the current page.	Ctrl + P
Open the browser's search bar or field to find text on the current page.	Ctrl + F or F3

About Date and Time Formats

Date and time formats are standardized across the Business Operations Center user interface. The format for dates matches the locale-specific standard. The time uses the 24-hour format, such as 13:00:00 for 1 p.m.

Table 1-3 lists the locale-specific standards for date and time formats.

Table 1-3 Supported Date and Time Formats

Locale	Supported Date and Time Formats
English (en-US)	MMM DD, YYYY HH:mm:SS MMM DD, YYYY MMM DD HH:mm:SS where: MMM is the abbreviation for the month name. DD is the day of the month. YYYY is the 4-digit year. HH is the hour of the day (0 – 23). mm is the minute of the hour (0 – 59). SS is the seconds (0 – 59).
Russian (ru)	DD MMM YYYY HH:mm:SS DD MMM YYYY DD MMM HH:mm:SS where: MMM is the abbreviation for the month name. DD is the day of the month. YYYY is the 4-digit year. HH is the hour of the day (0 – 23). mm is the minute of the hour (0 – 59). SS is the seconds (0 – 59).
French (fr)	DD MMM YYYY HH:mm:SS DD MMM YYYY DD MMM HH:mm:SS where: MMM is the abbreviation for the month name. DD is the day of the month. YYYY is the 4-digit year. HH is the hour of the day (0 – 23). mm is the minute of the hour (0 – 59). SS is the seconds (0 – 59).
Japanese (ja)	YYYY/MM/DD HH:mm:SS YYYY/MM/DD MM DD HH:mm:SS where: MM is months in digits. DD is the day of the month. YYYY is the 4-digit year. HH is the hour of the day (0 – 23). mm is minute of the hour (0 – 59). SS is the seconds (0 – 59).
Italian (it)	DD MMM YYYY HH:mm:SS DD MMM YYYY DD MMM HH:mm:SS where: MMM is the abbreviation for the month name. DD is the day of the month. YYYY is the 4-digit year. HH is the hour of the day (0 – 23). mm is the minute of the hour (0 – 59). SS is the seconds (0 – 59).
Portuguese (pt-BR)	DD MMM YYYY HH:mm:SS DD MMM YYYY DD MMM HH:mm:SS where: MMM is the abbreviation for the month name. DD is the day of the month. YYYY is the 4-digit year. HH is the hour of the day (0 – 23). mm is the minute of the hour (0 – 59). SS is the seconds (0 – 59).
Korean (ko)	YYYY. MM. DD. HH:mm:SS YYYY. MM. DD. MM DD HH:mm:SS where: MM is months in digits. DD is the day of the month. YYYY is the 4-digit year. HH is the hour of the day (0 – 23). mm is minute of the hour (0 – 59). SS is the seconds (0 – 59).
Chinese (zh-CN)	YYYY MM DD HH:mm:SS YYYY MM DD MM DD HH:mm:SS where: MM is months in digits. DD is the day of the month. YYYY is the 4-digit year. HH is the hour of the day (0 – 23). mm is minute of the hour (0 – 59). SS is the seconds (0 – 59).
Spanish (es-ES)	DD MMM YYYY HH:mm:SS DD MMM YYYY DD MMM HH:mm:SS where: MMM is the abbreviation for the month name. DD is the day of the month. YYYY is the 4-digit year. HH is the hour of the day (0 – 23). mm is the minute of the hour (0 – 59). SS is the seconds (0 – 59).
Chinese Traditional (zh-TW)	YYYY MM DD HH:mm:SS YYYY MM DD MM DD HH:mm:SS where: MM is months in digits. DD is the day of the month. YYYY is the 4-digit year. HH is the hour of the day (0 – 23). mm is minute of the hour (0 – 59). SS is the seconds (0 – 59).