18 Troubleshooting the BRM Upgrade

Learn how to solve problems that may occur in your Oracle Communications Billing and Revenue Management (BRM) system during or after an upgrade.

Topics in this document:

For more information, see "Reference Guide to BRM Error Codes" and "Resolving Problems in Your BRM System" in BRM System Administrator's Guide.

Problem: A Wallet Error Occurred When Upgrading the Database

When you run the pin_upgrade script to upgrade the database from BRM 12.0 to BRM 15.1, you may see an error like the following: 

WARNING : WALLET_FILE_STORAGE_T table is missing
EXISTING_WALLET_LOCATION Can not be empty

Possible Cause

This may happen if you run the database upgrade script from a different server than the one where you ran the installer for the upgrade.

Solution

To remove this error:

  1. Open the BRM_home/setup/pin_setup.values file in a text editor.

  2. Locate the following line in the file

    #$EXISTING_WALLET_LOCATION = "NA" ;

  3. Remove the comment from the line and replace NA with the path to your existing wallet (the one for the version you are upgrading from).

    For example if you are upgrading from BRM 12.0 and your BRM 12.0 wallet is located in /pinuser/opt/portal/BRM/wallet/client, update the line to read: 

    $EXISTING_WALLET_LOCATION = "/pinuser/opt/portal/BRM/wallet/client/" ;

  4. Save and exit the file.

  5. Run the pin_upgrade script again.