Table of Contents
- Title and Copyright Information
- Preface
- 1 Agent Assisted Billing Care Overview
-
Part I Understanding the Process Integrations
- 2 Understanding the Process Integration for Billing Management
- 3 Account Balance Integration Flow
-
4
Invoice Integration Flow
- Invoice Integration Overview
- QueryInvoiceList Integration Flow
- QueryPDFInvoice Integration Flow
- QueryInvoice Integration Flow
- QueryInvoiceUsageAllocation Integration Flow
- SearchInvoiceUsageAllocation Integration Flow
- QueryInvoiceUsageAllocationResource Integration Flow
- BRM Interfaces
- Siebel CRM Interfaces
- Industry Oracle AIA Components
- Integration Services
-
5
Service Usage Integration Flow
- Service Usage Integration Overview
- QueryServiceUsage Integration Flow
- QueryServiceUsageAllocation Integration Flow
- SearchServiceUsageAllocation Integration Flow
- QueryServiceUsageAllocationResource Integration Flow
- BRM Interfaces
- Siebel CRM Interfaces
- Industry Oracle AIA Components
- Integration Services
-
6
Payment Integration Flow
- Payment Integration Overview
- CreateReceivedPayment Integration Flow
- QueryReceivedPaymentList Integration Flow
- SearchPayment Integration Flow
- BRM Interfaces
- Siebel CRM Interfaces
- Industry Oracle AIA Components
-
Integration Services
- PaymentSiebelCommsReqABCS
- CreatePaymentSiebelCommsReqABCSImpl
- CreateInvoicePaymentSiebelCommsReqABCSImpl
- CreateReceivedPaymentBRMCommsProvABCSImpl
- QueryPaymentSiebelCommsReqABCSImpl
- QueryInvoicePaymentSiebelCommsReqABCSImpl
- SearchPaymentSiebelCommsReqABCSImpl
- QueryReceivedPaymentListBRMCommsProvABCSImpl
-
7
Adjustment Integration Flow
- Adjustment Integration Overview
- QueryAccountBalanceAdjustment Integration Flow
- CreateAccountBalanceAdjustment Integration Flow
- BRM Interfaces
- Siebel CRM Interfaces
- Industry Oracle AIA Components
-
Integration Services
- AdjustmentSiebelCommsReqABCS
- QueryAccountBalanceAdjustmentSiebelCommsReqABCSImpl
- QueryAccountBalanceAdjustmentBRMCommsProvABCSImpl
- CreateAccountBalanceAdjustmentSiebelCommsABCSImpl
- CreateAccountBalanceAdjustmentBRMCommsProvABCSImpl
- UpdateAccountBalanceAdjustmentRespSiebelCommsProvABCSImpl
- CreateAccountBalanceAdjustmentListResponseBRMCommsJMSConsumer
- CreateAccountBalanceAdjustmentListResponseBRMCommsJMSProducer
- CreateAccountBalanceAdjustmentSiebelCommsJMSConsumer
-
8
Understanding the Process Integration for Collection Management
- Process Integration for Collection Management Overview
- Collection Management Business Process Flow
- Assumptions and Constraints for Working with Collection Management
- Synchronizing Collection Scenarios and Actions Integration Flow - BRM to Siebel CRM
- Synchronizing Credit Alerts Integration Flow - Siebel CRM to BRM
- Handling Errors
- BRM Interfaces
- Siebel CRM Interfaces
- Industry Oracle AIA Components
- Integration Services
- Integrating Collections in a Multischema Environment
-
Part II Configuring the Delivered Integrations
-
9
Configuring the Process Integration for Billing Management
- Setting Up BRM for Integrated Billing Management
- Setting Up Siebel CRM for Integrated Billing Management
-
Setting Up PDF Invoice Display
- Setting Up the Integration Between BRM and BI Publisher
- Setting Up the Integration Between BI Publisher and WebCenter Content
- Setting Up the Integration Between WebCenter Content and Siebel CRM
- Testing the Integration
- Security Recommendations for PDF Invoice Display
- High Availability Recommendations for PDF Invoice Display
- Working with DVMs
- Working with Cross-References
- Handling Errors
- Configuring the Process Integration for Billing Management
- Configuring Oracle HTTP Server for Billing Management
- Configuring Cross-Channel Payments
- 10 Configuring the Process Integration for Collections Management
-
9
Configuring the Process Integration for Billing Management
- A Mapping Siebel Billing Management UI Elements to BRM Customer Center
- B Reintroducing Enterprise Business Services