End-User Monitoring

8 End-User Monitoring

This chapter describes the management packs offered by Enterprise Manager in support of end-user monitoring. The following management pack is included:

Enterprise Manager Service Level Management

Enterprise Manager Service Level Management

Enterprise Manager Service Level Management (SLM) offers a rich monitoring solution that helps IT organizations achieve high availability and performance, and optimized service levels for their business services. SLM actively monitors and reports on the availability and performance of services, including end-user business functions, Web applications, and infrastructure components. Using service tests or synthetic transactions executed from remote user locations (beacons), businesses can monitor services from the end-users' perspectives and the services' correlation to the underlying IT infrastructure. In addition, SLM assesses the business impact of any service problem or failure, and indicates whether service level goals have been met.

The following table describes this management pack offered by Enterprise Manager:

Management Pack	Type of Licensing Information	Licensing information
Enterprise Manager Service Level Management (SLM)	Standalone Licensing	Enterprise Manager Service Level Management was introduced as a standalone Service Level Management Pack with Enterprise Manager version 10g release 2. Since Enterprise Manager 11g, Service Level Management is licensed as part of either: Oracle Real User Experience Insight WebLogic Server Management pack Enterprise Edition SOA Management Pack Enterprise Edition Management Pack for WebCenter Management Pack for Non-Oracle Middleware Business Intelligence Management Pack Management Pack Plus for Identity Management A subset of functionality in the Service Level Management Pack was previously included as part of the Diagnostics Pack for Application Server license. Customers who had licensed the Diagnostics Pack for Application Server 10g Release 1 are entitled to continue to use the following specific functionality without licensing any of the packs above: Web Application service test monitoring with HTTP and HTTPS protocols (test type itself has been deprecated, existing tests will continue to work). Host monitoring with `ping` protocol.
Enterprise Manager Service Level Management (SLM)	Features	Enterprise Manager Service Level Management (SLM) includes the following features: Beacons measure availability and performance from representative key user locations. Complete service monitoring of availability, performance, usage, and service level compliance. Service Dashboards provide the ability to set up and store selections of Services and report them through the Service Dashboard page and detail page, allowing for direct review or mailing of the dashboard. Service modeling of critical business functions based on a wide range of supported protocols.
Enterprise Manager Service Level Management (SLM)	Licensed Services Links	The following information describes the Enterprise Manager links that require licensing of SLM. This information does not include feature links that may contain information derived from the creation of tests and beacons, but are considered part of SLM. The list that follows assumes that you begin from the main Enterprise Manager home page: For configuration pages, from the Targets menu, select Services: On the Services page, as part of the Generic Service creation Service Test step, defining a service's availability based on the execution of a service test is a licensed feature of Oracle Real User Experience Insight (RUEI). On the Services page, as part of the Generic Service creation, the Beacons page is a licensed feature of RUEI. On the Services page, click any Name link (except for Aggregate Service) in the table. On the Service page that appears, select the Monitoring Configuration sub-tab. The Service Tests and Beacons link on the Monitoring Configuration page is a licensed feature of RUEI. On the Services page, click either the Name link of a Generic Service or Forms Application in the table. On the Service page that appears, select the Monitoring Configuration sub-tab. On the Monitoring Configuration page, the Enable Forms Transaction Monitoring link is a licensed feature of RUEI. On the Monitoring Configuration page, select Availability Definition. Select Service Test from the drop-down list on the Availability Definition page. Defining a service's availability based on the execution of a service test is a licensed feature of RUEI. For monitoring pages, from the Enterprise Manager home page, select the Targets menu, then Services: On the Services page, select a service Name link in the table. On the Service page that appears, the Test Performance sub-tab and Black Out button are licensed features of RUEI. On the Services page, select a service Name link in the table. On the Service page that appears, select the Test Performance sub-tab. All links and controls on this page are licensed as part of RUEI. The following Related Links are also part of RUEI: Alert History Blackouts Metric Baselines Past Changes Pending Changes (where applicable)
Enterprise Manager Service Level Management (SLM)	Licensed Forms Applications Links	The following information describes the Enterprise Manager links that require licensing of SLM. This information does not include feature links that may contain information derived from the creation of tests and beacons, but are considered part of SLM. The list that follows assumes that you begin from the main Enterprise Manager home page: For configuration pages, from the Targets menu, select Services: On the Services page, select Forms Application from the drop-down list and click Go. Select Service Test from the drop down-menu on the Availability page of the Create Forms Application wizard. Defining a form application's availability based on the execution of a service test is a licensed feature of Oracle Real User Experience Insight (RUEI). On the Services page, select Forms Application from the drop-down list and click Go. The Beacons page of the Create Web Application wizard is a licensed feature of RUEI. On the Services page, click any Forms Application Name link, then select the Monitoring Configuration sub-tab. The Service Tests and Beacons link in the Generic Tasks section of the Monitoring Configuration page is a licensed feature of RUEI. On the Monitoring Configuration page, select Availability Definition from the Generic Tasks section. The Service Test choice from the drop-down list on the Availability Definition page is a licensed feature of RUEI. For monitoring pages, from the Targets menu, select Services: On the Services page, click a Forms Application Name link in the table to go to the Forms Application Home page. The Test Performance link and Black Out button are licensed features of RUEI. The following Related Links are also part of RUEI: Alert History Blackouts Metric Baselines Past Changes Pending Changes (where applicable)
Enterprise Manager Service Level Management (SLM)	Licensed CLI Verbs	The following Enterprise Manager command line interface (CLI) verbs are licensed as part of Enterprise Manager Service Level Management: add_beacon apply_template_tests assign_test_to_target delete_test disable_test enable_test extract_template remove_beacon set_availability set_key_beacons_and_tests sync_beacon
Enterprise Manager Service Level Management (SLM)	Restricted-Use License	A restricted use license of Oracle Functional Testing is included for the purpose of recording test scripts only.