• Event: A significant occurrence of interest on a target that has been detected by Enterprise Manager.

  Goal: Ensure that your environment is monitored.

• Incident: A set of significant events or combination of related events that pertain to the same issue.

  Goal: Ensure that service disruptions are either avoided or resolved quickly.

• Problems: The underlying root cause of incidents. Currently, this represents critical errors in Oracle software that represents the underlying root cause of diagnostic incidents.

  Goal: Ensure underlying root causes of issues are resolved to avoid future occurrence of issues.

Events, incidents, and problems work in concert to allow you to manage your complete IT ecosystem both effectively and efficiently. The following illustration summarizes how they work within your managed environment.

The following sections delve into events, incidents, and problems in more detail.