Subscribing to Receive Email from a Rule

A DBA is aware that incidents owned by him will be escalated when not resolved in 48 hours. The DBA wants to be notified when the rule escalates the Incident. The DBA can subscribe to the Rule, which escalates the Incident and will be notified whenever the rule escalates the Incident.

Before you set up a notification subscription, ensure there exists a rule that escalates High Priority Incidents for databases that have not been resolved in 48 hours

Perform the following steps:

  1. From the Setup menu, select Incidents, and then select Incident Rules.
  2. On the Incident Rules - All Enterprise Rules page, click on the rule set containing incident escalation rule in question and click Edit... Rules are created in the context of a rule set.

    Note: In the case where there is no existing rule set, create a rule set by clicking Create Rule Set... You then create the rule as part of creating the rule set.

  3. In the Rules section of the Edit Rule Set page, highlight the escalation rule and click Edit....
  4. Navigate to the Add Actions page.
  5. Select the action that escalates the incident and click Edit...
  6. In the Notifications section, add the DBA to the email cc list.
  7. Click Continue and then navigate back to the Edit Rule Set page and click Save.

As a result of the edit to the enterprise rule, when an incident stays unresolved for 48 hours, the rule marks it to escalation level 1. An email is sent out to the DBA notifying him about the escalation of the incident.

Alternate Rule Set Subscription Method: From the Incident Rules - All Enterprise Rules page, select the rule in incident rules table. From the Actions menu, select email and then Subscribe me (or Subscribe administrator....).