Rule Criteria

The following tables list selectable criteria for each type.

Table 5-3 Rule Criteria: Events

Criteria	Description
Type	Rule applies to a specific event type.
Severity	Rule applies to a specific event severity.
Category	Rule applies to a specific event category.
Target type	Rule applies to a specific target type.
Target Lifecycle Status	Rule applies to a specific lifecycle status for a target. Lifecycle status is a target property that specifies a target's operational status.
Associated with incident	Typically, events are associated with incidents through rules. Specify Yes or No.
Event name	Rule applies to events with a specific name. The specified name can either be an exact match or a pattern match.
Causal analysis update	Upon completion of Root Cause Analysis (RCA) event, the rule applies to the event that is marked either as root cause or symptom. Alternatively, the rule can act on an RCA event when it is no longer a symptom.
Associated incident acknowledged	Rule applies to an event that is associated with a specific incident when that incident is acknowledged by an administrator. Specify Yes or No.
Total occurrence count	For duplicated events, the rule is applies when the total number of event occurrences reaches a specified number.
Comment added	Rule applies to events where an administrator adds a comment.

For incidents, a rule can apply to all new and/or updated incidents, or newly created incidents that match specific criteria shown in the following table.

Table 5-4 Rule Criteria: Incidents

Criteria	Description
Rules that created the incident	Rule applies to incidents raised by a specific rule.
Category	Rule applies to a specific incident category.
Target Type	Rule applies to a specific target type.
Target Lifecycle Status	Rule applies to a specific lifecycle status for a target. Lifecycle status is a target property that specifies a target's operational status.
Severity	Rule applies to a specific incident severity.
Acknowledged	Rule applies if the incident has been acknowledged by an administrator. Specify Yes or No.
Owner	Rule applies for a specified incident owner.
Priority	Rule applies when incident priority matches a selected priority.
Status	Rule applies when the incident status matches a selected incident status.
Escalation Level	Rule applies when the incident escalation level matches the selected level. Available escalation levels: None, Level 1, Level 2, Level 3, Level 4, Level 5
Associated with Ticket	Rule applies when the incident is associated with a helpdesk ticket. Specify Yes or No.
Associated with Service Request	Rule applies when the incident is associated with a service request. Specify Yes or No.
Diagnostic Incident	Rule applies when the incident is a diagnostic incident. Specify Yes or No.
Unassigned	Rule applies if the newly raised incident does not have an owner.
Comment Added	Rule applies if an administrator adds a comment to the incident.

For problems, a rule can apply to all new and/or updated problems, or newly created problems that match specific criteria shown in the following table.

Table 5-5 Rule Criteria: Problems

Criteria	Description
Problem key	Each problem has a problem key, which is a text string that describes the problem. It includes an error code (such as ORA 600) and in some cases, one or more error parameters. Rule can apply to a specific problem key or a key matching a specific pattern (using a wildcard character).
Category	Rule applies to a specific problem category.
Target Type	Rule applies to a specific target type.
Target Lifecycle Status	Rule applies to a specific lifecycle status for a target. Lifecycle status is a target property that specifies a target's operational status.
Acknowledged	Rule applies when the problem is acknowledged.
Owner	Rule applies for a specified problem owner.
Priority	Rule applies when problem priority matches a selected priority.
Status	Rule applies when the problems matches a specific status.
Escalation Level	Rule applies when the problem escalation level matches the selected level. Available escalation levels: None, Level 1, Level 2, Level 3, Level 4, Level 5
Incident Count	Rule applies when the number of incidents related to the problem reaches the specified count limit. The problem owner and the Operations manager are notified via email.
Associated with Service Request	Rule applies if the incoming problem is has an associated Service Request. Specify Yes or No.
Associated with Bug	Rule applies if the incoming problem is has an associated bug. Specify Yes or No.
Unassigned	Rule applies if the newly raised incident does not have an owner.
Comment Added	Rule applies if an administrator adds a comment to the problem.