Reviewing Events on a Periodic Basis

Oracle recommends managing via incidents in order to focus on important events or groups of related events. Due to the variety and sheer number of events that can be generated, it is possible that not all important events will be covered by incidents. To help you find these important yet untreated events, Enterprise Manager provides the Events without incidents standard view.

Perform the following steps:

  1. From the Enterprise menu, select Monitoring, then select Incident Manager.
  2. In the Views region, click Events without incidents.
  3. Select the desired event in the table. The event details display.
  4. In the details area, choose More and then either Create Incident or Add Event to Incident.

Example Scenario

During the initial phase of Enterprise Manager uptake, every day the DBA manager reviews the events for the databases his team is responsible for and filters them to view only the ones which are not tracked by ticket or incident. He browses such events to ensure that none of them requires incidents to track the issue. If he feels that one such event requires an incident to track the issue, he creates an incident directly for this event.