If an event of interest occurs that is not covered by any rule and you want to convert that event to an incident, perform the following:

1. Using an available view, find the event of interest.

2. Select the event in the table.

3. From the More... drop-down menu, choose Create Incident...

4. Enter the incident details and click OK.

5. Should you decide to work on the incident, set yourself as owner of the incident and update status to Work in Progress.

Example Scenario

As per the operations policy, the DBA manager has setup rules to create incidents for all critical issues for his databases. The remainder of the issues are triaged at the event level by one of the DBAs.

One of the DBA receives email for an "SQL Response" event (not associated with an incident) on the production database. He accesses the details of the event by clicking on the link in the email. He reviews the details of the event. This is an issue that needs to be tracked and resolved, so he opens an incident to track the resolution of the issue. He marks the status of the incident as "Work in progress".