Oracle Provided Runbooks

Beginning with Oracle Enterprise Manager 13c Release 5 Update 15 (13.5.0.15), you can use these Runbooks to help triage and resolve issues in your Enterprise Manager environment.

Dynamic Runbook	Description
Loader issues causing Agent backoff requests	This Runbook helps you diagnose and resolve incidents that the EM administrator receives when many agents have been asked to back off their uploading of data to the Oracle Management Server (OMS).
DB Tablespace Used Metric Time Out Error	This Runbook helps diagnose metric collection errors for the Oracle database Tablespace Space Used (%) metric.
Job Suspended Agent Not Ready	This Runbook helps troubleshoot job executions that are in status Suspended Agent Not Ready.
Triage Notification Backlog	Notification sub system is part of EM, and it is essential for notifications delivered by EM. This Runbook can be used for triaging/fixing its issues.
Monitoring Account is Frequently Getting Locked	This Runbook helps to unlock the monitoring account and helps prevent monitoring account from getting locked due to limits in failed login attempts.
Fleet Maintenance Operation Failed: Home Deployment not recognized	This Runbook helps diagnose the issue where, after deploying the Oracle Home using Fleet Maintenance, the deploy task remains in a `Pending` state in the UI or a subsequent emcli operation fails with the error: `Destination home not found`.
Triaging the connection to MOS	This Runbook helps resolve any issues with EM’s connection to MOS.
Agent Unreachable	Oracle provided runbook to help triage the root cause for Agent Unreachable state.
Long-running DBMS Scheduler Jobs	This runbook helps you view and optionally stop long-running DBMS scheduler jobs.

To help find the best Oracle provided Runbooks for your needs, here are some groups of questions you might have, together with the Runbook that responds to them, respectively:

Loader issues causing Agent backoff requests
- Why are my metric charts not showing the latest data?
- Why am I not seeing alerts coming from my agents?
- How do I fix this incident: Health Check: Loader is in FAILURE
- Why are my agents backing off?
- How do I fix my large loader backlog?
DB Tablespace Used Metric Time Out Error
- How do I fix problemTbsp:ORA-00604: error occurred at recursive SQL level 1 ORA-01013: user requested cancel of current operation
- How do I fix this issue: Timeout during collection: task timeout: 3600000 MILLISECONDS
- How do I fix metric collection errors with the tablespace metric?
Job Suspended Agent Not Ready
- Why is my job in status "Suspended Agent Not Ready" state?
- Is the agent ready to run my jobs?
Triage Notification Backlog
- Why do I not get any notifications?
- Is it moving at all, or is it just being slow?.
- Which notification method is slow or stuck (email, SNMP traps, OS Command, etc.)?
- What is the current backlog and when did it start growing?
Monitoring Account is Frequently Getting Locked
- Is my Monitoring Account locked?
- Why is my Monitoring Account frequently getting locked?
Fleet Maintenance Operation Failed: Home Deployment not recognized
- How do I fix Home Deployment not recognized issues in Fleet Maintenance?
- How do I diagnose and fix the Deploy task in Pending state in the Fleet Maintenance UI even after deployment is done?
- Why does my emcli/REST submission for Update fail with Destination home not found?
Triaging the connection to MOS
- How do I solve (My Oracle Support) MOS connectivity problems from EM?
- How do I fix errors when setting my (My Oracle Support) MOS credentials?
- Why are my (My Oracle Support) MOS credentials not saved in EM?
Agent Unreachable
- How do I resolve Agent Unreachable alerts?
- Why is my agent unreachable?
- How can I fix agent down issues?
Long-running DBMS Scheduler Jobs
- What long running DBMS scheduler jobs do I have?
- Which DBMS jobs are taking too long to complete?
- How can I stop a DBMS scheduler job?