Oracle Provided Runbooks

Beginning with Oracle Enterprise Manager 13c Release 5 Update 15 (13.5.0.15), you can use these Runbooks to help triage and resolve issues in your Enterprise Manager environment.

Dynamic Runbook Description

Loader issues causing Agent backoff requests

This Runbook helps you diagnose and resolve incidents that the EM administrator receives when many agents have been asked to back off their uploading of data to the Oracle Management Server (OMS).

DB Tablespace Used Metric Time Out Error

This Runbook helps diagnose metric collection errors for the Oracle database Tablespace Space Used (%) metric.
Job Suspended Agent Not Ready This Runbook helps troubleshoot job executions that are in status Suspended Agent Not Ready.
Triage Notification Backlog Notification sub system is part of EM, and it is essential for notifications delivered by EM. This runbook can be used for triaging/fixing its issues.
To help find the best Oracle provided Runbooks for your needs, here are some groups of questions you might have, together with the Runbook that responds to them, respectively:

  • Loader issues causing Agent backoff requests

    • Why are my metric charts not showing the latest data?
    • Why am I not seeing alerts coming from my agents?
    • How do I fix this incident: Health Check: Loader is in FAILURE
    • Why are my agents backing off?
    • How do I fix my large loader backlog?

  • DB Tablespace Used Metric Time Out Error

    • How do I fix problemTbsp:ORA-00604: error occurred at recursive SQL level 1 ORA-01013: user requested cancel of current operation
    • How do I fix this issue: Timeout during collection: task timeout: 3600000 MILLISECONDS
    • How do I fix metric collection errors with the tablespace metric?

  • Job Suspended Agent Not Ready

    • Why is my job in status "Suspended Agent Not Ready" state?
    • Is the agent ready to run my jobs?
  • Triage Notification Backlog
    • Why is my notification system not working?
    • Is it moving at all, or is it just being slow?)3.
    • Which method is slow/stuck (pl/sql, email or os command)?
    • What is the current backlog and when did it start growing?